Joshua Cantley
Retail And Customer Service Associate
Little Hocking,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Caregiver
Self-Employed
2012.02 - 2024.03
- Assisted with daily living activities, running errands, and household chores.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Writer for Dawg Pound Dailey
FanSided
2024.04 - Current
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Generated ideas for new content series or formats based on audience interests and market trends.
- Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.
Retail Sales Associate
Office Depot
2018.07 - 2019.02
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed efficient cash register operations.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Lot Attendant;Sales Associate;Marketing Assistant
Kanawha Motor Co.
2006.05 - 2011.08
- Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
- Minimized client wait times by quickly locating requested vehicles for test drives or delivery.
- Contributed to event marketing, sales and brand promotion.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associate of Arts - Liberal Arts And General Studies
Washington County Community College
Marietta, OH 2001.05 -
Medical Billing & Coding
Washington County Career Center-Adult Technical Training
Marietta, OH 2001.05 -
Skills
Interpersonal Skills
Problem Identification
Medical record-keeping
Schedule Management
Professional telephone demeanor
Multitasking Abilities
Inventory and Stocking
Continuous Improvement
Certification
Electronic Health Records
Timeline
Writer for Dawg Pound Dailey
FanSided
2024.04 - Current
Retail Sales Associate
Office Depot
2018.07 - 2019.02
Electronic Health Records
2017-04
Caregiver
Self-Employed
2012.02 - 2024.03
Lot Attendant;Sales Associate;Marketing Assistant
Kanawha Motor Co.
2006.05 - 2011.08
Associate of Arts - Liberal Arts And General Studies
Washington County Community College
2001.05 -
Medical Billing & Coding
Washington County Career Center-Adult Technical Training
2001.05 -