Joshua Casey
Memphis,TN
Summary
I am a Skilled youth development professional with a proven track record in mentoring and guiding young individuals. I have expertise in creating engaging programs, fostering a supportive environment, and collaborating with teams to achieve impactful outcomes. I am known for adaptability, reliability, and strong communication skills. I am dedicated to empowering youth and driving positive change.
Overview
5
5
years of professional experience
Work History
Automotive Detailer
Family Business
04.2024 - Current
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Improved customer satisfaction by providing thorough interior and exterior detailing services.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Collected and disposed of trash in-vehicle console spaces and under seats.
- Enhanced vehicle appearance with meticulous attention to detail and use of high-quality products.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
Barber
Family Business
07.2021 - Current
- Resolved customers concerns with knowledgeable and professional approach
- Pursued continuing education and training to stay up to date with new trends and techniques
- Met with customers to discuss style options, preferences and special requirements
- Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day
- Cut and styled natural, artificial, colored or textured hair
Youth Specialist
Memphis Office of Youth Services
06.2024 - 12.2024
- Planned and executed activities to promote skill and talent development.
- Facilitated group sessions and provided one-on-one support.
- Maintained safety and security of youth under care.
- Empowered young people to become leaders within their communities through skill-building exercises and mentorship opportunities.
- Enhanced communication skills by facilitating active listening, constructive feedback, and respectful dialogue workshops.
- Maintained detailed records of each participant's progress throughout their involvement in the program, enabling accurate reporting on overall results achieved over time.
- Created and facilitated recreation and education activities for youths to engage in groups in a safe environment.
INVENTORY ASSOCIATE
CarMax
07.2023 - 05.2024
- Maintained cleanliness and organization of warehouse workspace to promote safety and accessibility for all staff members involved in handling inventory items.
- Assisted with training new team members on best practices in inventory control, providing guidance and mentoring for their professional development within the organization.
- Increased warehouse productivity through effective teamwork, clear communication, and collaboration with colleagues.
- Performed data entry and completed proper paperwork.
Lead Customer Service Representative
Zips Car Wash
06.2021 - 06.2023
- Trained new employees on company customer service policies and service level standards
- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Handled escalated queries and complaints from customers and staff, sharing positive outcomes as training tools
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions
- Assisted customers by answering questions, addressing concerns and providing current account information
- Handled cash and credit card payments and returned receipts, change and payment cards to customers
- Met and exceeded performance goals to support long-term company growth and market dominance
- Demonstrated in-depth knowledge of products, services and policies to coach team members
Grocery Bagger
Kroger
10.2019 - 04.2020
- Assisted customers with getting groceries loaded in vehicles
- Collected empty carts and returned each to store to minimize loss and damage to store property
- Retrieved carts from returns and parking lot
- Assembled cartons, crates and containers to prepare for shipping
- Participated in available training courses to improve sales skills and product knowledge
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment
- Cleaned shelves and restocked with new inventory when products stock ran low
- Notified management of customer or employee accidents
Education
Bachelor of Arts - Psychology
University of Memphis
Memphis, TN05.2025
High School Diploma -
Harding Academy of Memphis
Memphis, TN05.2021
Skills
- Membership renewals
- Order fulfillment
- Credit card processing
- Account management
- Customer support
- Customer relations
- Employee coaching
- High-energy attitude
- Complaint resolution
- Analytical skills
- Critical thinking
- Direct sales
- Credit card payment processing
- Store maintenance
- Straight razor shaving
- Facial trimming
- Outstanding customer service
- Bald fades
- Quick learner
- Opening and closing procedures
- Time Management
- Exterior detailing expertise
- Interior detailing proficiency
- Buffing and polishing
- Relationship building
- Engine cleaning
- Headlight restoration
- Automotive detailing
- Problem-solving
- Attention to detail
- Multitasking and organization
- Clear communication
- Strong work ethic
Additional Information
Former member of Kappa Leadership League Memphis (was a treasurer on the E-Board), Played football 8th through 12th grade in high school, I was a member at my Redeemed Empowerment Center, and I served with security., Former New Members chair at Redeemed Empowerment Center., Member of Black Scholars Unlimited at University of Memphis, Served with Special Olympics Memphis.
Timeline
Youth Specialist
Memphis Office of Youth Services
06.2024 - 12.2024
Automotive Detailer
Family Business
04.2024 - Current
INVENTORY ASSOCIATE
CarMax
07.2023 - 05.2024
Barber
Family Business
07.2021 - Current
Lead Customer Service Representative
Zips Car Wash
06.2021 - 06.2023
Grocery Bagger
Kroger
10.2019 - 04.2020
High School Diploma -
Harding Academy of Memphis
Bachelor of Arts - Psychology
University of Memphis