JOSHUA CATO
Key West,Florida
Summary
Highly experienced hospitality leader with a strong background in the food and beverage. Proven track record of creating exceptional experiences for guests by implementing innovative service strategies and maintaining high standards of quality. Skilled in leading and developing teams to deliver outstanding customer service and drive revenue growth. Adept at analyzing customer feedback and trends to continuously improve operations and enhance overall guest satisfaction. A results-driven professional dedicated to exceeding guest expectations and fostering a positive experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Experience Manager - F&B
Key West Historic Inns
Key West, Florida
03.2024 - Current
- Led a team of F&B staff in consistently delivering high-quality food and beverage offerings that exceeded guest expectations
- Oversee all aspects of food and beverage operations, including menu planning, inventory management, and quality control
- Cultivate relationships with vendors and negotiate pricing contracts to ensure cost effectiveness and high- quality products
Event Sales Manager
Baker's Cay Resort
Key Largo, Florida
01.2023 - 01.2024
- Negotiated contracts and partnerships with major clients and venues to secure profitable business opportunities
- Collaborated with internal departments to ensure smooth operations during events
- Coordinated logistics for multiple events simultaneously, while ensuring deadlines were met
Bartender
Baker's Cay Resort
Key Largo, Florida
08.2021 - 01.2023
- Mix and serve a variety of cocktails, beers, and wines to customers in a fast-paced and high-energy environment
- Provide exceptional customer service by engaging with guests, making recommendations, and ensuring all needs are met
Bartender
Buffalo Wild Wings
07.2016 - 08.2021
- Mix and serve a variety of cocktails, beers, and wines to customers in a fast-paced and high-energy environment
- Provide exceptional customer service by engaging with guests, making recommendations, and ensuring all needs are met
Assistant General Manager
The Rusty Nail
Hermitage, Tennessee
02.2020 - 04.2021
- Supported General Manager in overseeing daily operations, including staff scheduling, training, and performance management.
- Acted as a liaison between senior management and frontline staff to communicate expectations and resolve issues in a timely manner.
- Assisted in developing and executing strategic plans to drive business growth and enhance customer satisfaction.
Education
High School Diploma -
Gallatin High School
05.2013
Skills
- Computer Operations
- Guest Experiences
- Hospitality and Guest Service
- Food and Beverage Operations
Certification
- ETips
- CVENT Event Diagramming
- CPR / AED / First-Aid
- ServSafe
Timeline
Guest Experience Manager - F&B
Key West Historic Inns
03.2024 - Current
Event Sales Manager
Baker's Cay Resort
01.2023 - 01.2024
Bartender
Baker's Cay Resort
08.2021 - 01.2023
Assistant General Manager
The Rusty Nail
02.2020 - 04.2021
Bartender
Buffalo Wild Wings
07.2016 - 08.2021
High School Diploma -
Gallatin High School
- ETips
- CVENT Event Diagramming
- CPR / AED / First-Aid
- ServSafe
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