Joshua Chung
SAN JOSE,CA
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
3
3
years of professional experience
Work History
Server
Gen Korean BBQ House
San Jose, CA
10.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Worked efficiently within my section, managing time and all you can eat tables.
- Trained new employees to perform duties, including bussing, running, and serving.
- Upheld and exceeded the premium upselling quota.
Shift Leader/Server
Obu Ramen House
San Jose, CA
11.2023 - 02.2025
- Trained new employees on company policies, operational procedures, and customer service standards.
- Upheld the cleanliness and organization of the store.
- Managed the time clock and gave breaks accordingly.
- Track sales, take inventory, and set the tills.
Server
Westmont Living
Milpitas, CA
06.2023 - 11.2023
- Provided welcoming and great service to recurring guests and residents.
- Alter dishes and communicate with guests to fit their needs.
- Presented menus and answered questions regarding items.
Team Lead
Cinemark Theaters
Milpitas, CA
03.2023 - 08.2025
- Lead the floor team in theater clean-ups with efficiency.
- Managed POS systems, prepared food, and sold box office tickets.
- Performed mixed duties to ensure guest satisfaction, and uphold the standard for the theatre.
Lifeguard
California's Great America
Santa Clara, CA
04.2022 - 08.2022
- Recognized swimmers in need of assistance and acted quickly.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Utilized training, rescue techniques and proper equipment to aid distressed people.
Education
High School Diploma -
Piedmont Hills High School
San Jose05-2024
Some College (No Degree) - Business Administration And Management
De Anza
CupertinoSkills
- Time management
- Customer service
- Employee training
- Team collaboration
- Performance improvement
- Professional appearance
- Upselling and sales
- Calm demeanor
Sales/Upselling
- Top performer within my job at GEN, consistent top five server with being able to upsell premium upgrades and alcohol.
- Upselling on average per month of three to four thousand with proof of sales reports.
Timeline
Shift Leader/Server
Obu Ramen House
11.2023 - 02.2025
Server
Gen Korean BBQ House
10.2023 - Current
Server
Westmont Living
06.2023 - 11.2023
Team Lead
Cinemark Theaters
03.2023 - 08.2025
Lifeguard
California's Great America
04.2022 - 08.2022
High School Diploma -
Piedmont Hills High School
Some College (No Degree) - Business Administration And Management
De Anza
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