Joshua Combow
Bristol,TN
Summary
Dynamic Assistant Manager with proven expertise in enhancing customer satisfaction and team performance. Adept at staff development, money handling, and policy enforcement.
Overview
12
12
years of professional experience
Work History
Assistant Manager
McDonald's
Bristol, TN
04.2020 - Current
- Supervised daily operations to ensure compliance with health and safety regulations.
- Trained and mentored new team members on customer service standards and operational procedures.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Analyzed sales data to identify trends and adjust staffing needs accordingly.
- Oversaw cash handling processes ensuring accuracy and minimizing discrepancies.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty rates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Landscaper/Lawn Care Technician
Shaws Affordable Lawn & Landscaping
Bristol, TN
03.2018 - 04.2020
- Operated landscaping equipment to maintain residential and commercial properties efficiently.
- Designed and implemented landscape layouts, enhancing curb appeal for clients.
- Managed soil preparation and plant installation, ensuring optimal growth conditions.
- Trained new team members on safety protocols and landscaping techniques.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
Lawn Care Technician/Assistant Handyman
Norton's Lawn Care & Handyman Services
Bristol, TN
09.2017 - 03.2018
- Operated and maintained lawn care equipment, ensuring optimal performance and safety standards.
- Conducted thorough assessments of lawns to determine treatment needs and appropriate services.
- Applied fertilizers, herbicides, and pesticides following safety protocols and environmental regulations.
- Developed customized lawn care plans based on soil conditions and client preferences.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Used various handtools and powertools
- Contributed to a safe work environment by adhering to safety protocols during all lawn care activities.
Crew Trainer
McDonald's
Bristol, TN
10.2014 - 02.2017
- Trained new crew members on operational procedures and customer service standards.
- Facilitated ongoing training sessions to enhance team performance and efficiency.
- Monitored food safety and sanitation practices to ensure compliance with health regulations.
- Coordinated shift schedules to optimize labor resources during peak hours.
Education
High School Diploma -
Tennessee High School
Bristol, TNSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Employee scheduling
- Recruiting and interviewing
- Staff development
- Policy enforcement
- Orientation and training
- Employee performance evaluations
- Power tool operation
- Painting and finishing
- Equipment operation
- Landscaping
- Measuring and leveling
- Team player
Timeline
Assistant Manager
McDonald's
04.2020 - Current
Landscaper/Lawn Care Technician
Shaws Affordable Lawn & Landscaping
03.2018 - 04.2020
Lawn Care Technician/Assistant Handyman
Norton's Lawn Care & Handyman Services
09.2017 - 03.2018
Crew Trainer
McDonald's
10.2014 - 02.2017
High School Diploma -
Tennessee High School