Joshua Cortez
Colorado Springs,CO
Summary
Resourceful and able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate services.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Package Handler
FedEx Ground
07.2025 - Current
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Communicated with supervisors about delays or other issues with shipments.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Followed safety regulations to maintain safe work environment.
Activities Assistant
Pikes Peak Post Acute
12.2024 - 03.2025
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Engaged residents through events, small groups, and personal attention.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Scheduled movies, entertainment, and other special events.
- Documented preferences and helped develop relevant activities.
- Provided emotional support and companionship to improve quality of life for residents.
- Monitored participation in recreational activities to provide assistance to participants.
- Assisted in preparing recreational materials and supplies for each activity.
- Collaborated with other recreation staff in developing new recreational activities.
Mortician
Clark County Coroner's Office
05.2021 - 08.2024
- Assisting the pathologist and medical examiner with toxicology and autopsies.
- Embalming/Crematory.
- Getting loved ones prepped for viewings an funerals.
Security Officer
Jerry's Nugget Casino
02.2019 - 04.2021
- Bike patrol, doing property checks, making sure there isn’t any illegal activity in the parking lot.
- Ensuring the safety of the property and customers.
- Assisting with medical situations. Escorting currency.
Ticket Agent/Customer Service
United Airlines
08.2015 - 01.2018
- Making sure all baggage and carry-ons are acceptable.
- Booking and cancelling flights.
- Tracking lost luggage and providing outstanding customer service skills.
Education
Associate's degree - Mortuary Science
CSN
North Las Vegas, NV02.2021
Associate's degree - Forensic Science
CSN
North Las Vegas, NV02.2021
Associate's degree - Anatomy 101
CSN
North Las Vegas, NV02.2021
High school diploma - undefined
Rancho High School
Las Vegas, NV06.2014
Skills
- Supervising Experience
- Loss Prevention
- OSHA compliant
- Mortuary operations
- Customer Service-oriented
- Basic computer skills
Certification
AED Certification
Timeline
Package Handler
FedEx Ground
07.2025 - Current
Activities Assistant
Pikes Peak Post Acute
12.2024 - 03.2025
Mortician
Clark County Coroner's Office
05.2021 - 08.2024
Security Officer
Jerry's Nugget Casino
02.2019 - 04.2021
Ticket Agent/Customer Service
United Airlines
08.2015 - 01.2018
Associate's degree - Forensic Science
CSN
Associate's degree - Anatomy 101
CSN
High school diploma - undefined
Rancho High School
Associate's degree - Mortuary Science
CSN