Joshua Craig
Fresno,CA
Summary
Dedicated professional with strong customer service and problem-solving skills. Proven ability to adapt and communicate effectively, ensuring customer satisfaction and operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clerk
SGWS
Fresno, CA
02.2023 - Current
- Processed payments, verified customer information and entered data into CS360.
- Maintained up to date knowledge of company services and products.
- Assisted customers with product selection by providing accurate information about the products.
- Collaborated with other departments to ensure a smoother work flow.
Chain Sales Merchandiser
SGWS
Fresno, CA
08.2021 - 02.2023
- Drove warehouse depletions in grocery and drug accounts in my given territory.
- Grew store relationships to drive product into high profile locations, increasing sales and brand recognition.
- Worked closely with suppliers to ensure programs were achieved.
- 100% compliance on monthly goals set by my manager.
Manager
Big 5 Sporting Goods
Fresno, CA
08.2011 - 08.2021
- Hired, trained and managed a staff of up to 30, including Assistant Managers.
- Implemented sales strategies that increased monthly revenue.
- Analyzed sales data to identify trends and optimize merchandise assortment for seasonal promotions.
- Oversaw compliance with company policies, ensuring adherence to safety regulations and operational protocols.
Education
High School Diploma -
Clovis West High School
Fresno, CA06-2009
Skills
- Team leadership
- Customer service
- Planning and communication
- Time management
- Problem solving abilities
- Reliability
- Adaptability and flexibility
- Decision-making
Accomplishments
- Drug Full Book Chain Sales Merchandiser of the Year Nominee, 2022.
Certification
- WSET II Spirits, Wine and Spirits Education Trust, 2023
- WSET II Wine, Wine and Spirits Education Trust, 2022
- Hospitality and Beverage Specialist, Wine and Spirits Education Trust, 2022
Timeline
Clerk
SGWS
02.2023 - Current
Chain Sales Merchandiser
SGWS
08.2021 - 02.2023
Manager
Big 5 Sporting Goods
08.2011 - 08.2021
High School Diploma -
Clovis West High School