Kenisha Glenn
Starkville,MS
Summary
Proven leader and efficient problem-solver, adept at enhancing customer satisfaction, streamlining operations, and led on initiatives that significantly reduced defects and workplace accidents. Skilled in cash handling and team leadership, consistently prioritizing excellence and safety. Demonstrates a strong ability to adapt and drive results, ensuring high-quality service delivery and operational efficiency.
Overview
9
9
years of professional experience
Work History
Clerk
Sprintmart
09.2024 - 01.2025
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Supported staff with timely completion of daily tasks(side work and stocking), ensuring smooth shift operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Assembly Line Leader
Stanley Black & Decker
04.2021 - 05.2024
- Conducted root cause analysis on defects, implementing corrective actions to prevent reoccurrence within the production process.
- Implemented safety procedures, significantly reducing workplace accidents and injuries.
- Coordinated with quality assurance personnel to establish strict standards for final product inspections, ensuring customer satisfaction.
- Enhanced assembly line efficiency by implementing lean manufacturing principles and streamlining processes.
- Evaluated worker performance metrics, providing constructive feedback during regular performance reviews for skill enhancement purposes.
- Led daily team meetings to review production goals, address concerns, and maintain open lines of communication among staff members.
Sales Associate and Manager
Spiller Furniture
01.2019 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Line Cook
KFC Taco Bell
02.2016 - 03.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
High School Diploma -
Noxubee County High School
Macon, MS05-2018
Skills
- Telephone etiquette
- Standard operating procedures
- Problem-solving skills
- Team leadership
- Highly motivated
- Customer satisfaction
- Adaptive leadership
- Cash handling accuracy
Timeline
Clerk
Sprintmart
09.2024 - 01.2025
Assembly Line Leader
Stanley Black & Decker
04.2021 - 05.2024
Sales Associate and Manager
Spiller Furniture
01.2019 - 03.2022
Line Cook
KFC Taco Bell
02.2016 - 03.2019
High School Diploma -
Noxubee County High School
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