Joshua Cranfill
Monroe,NC
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with 3 years of experience dedicated to providing the highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Lowes Home Improvment
10.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
Education
High School Diploma -
Union County Early College
Monroe, NCAssociate of Science - HVAC Installation And Repair
South Piedmont Community College
Monroe , NC05.2024
Skills
- Team Collaboration
- Customer Support
- Appointment Scheduling
- Regulatory Compliance
- Problem-solvinga
- Stock Replenishment
Certification
I am EPA certified
Timeline
Customer Service Associate
Lowes Home Improvment
10.2021 - Current
High School Diploma -
Union County Early College
Associate of Science - HVAC Installation And Repair
South Piedmont Community College
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