Joshua Dastoli
Twinsburg,OH
Summary
Dynamic and results-driven professional with a proven track record of success across diverse roles in many industries. Demonstrates expertise in sales and marketing, customer relationship management, team leadership, and IT proficiency. Known for strategic thinking, problem-solving skills, and adaptability, with a history of driving operational excellence, achieving performance targets, and delivering exceptional customer service. Successful track record of successive promotions and continuous learning, reflecting a strong commitment to professional development and excellence. Seeking to leverage comprehensive experience and skills in an IT services and consulting role, contributing to strategic insights, technical expertise, and innovative solutions to drive business growth and client success.
Overview
11
11
years of professional experience
Work History
Assistant Used Car Manager
Audi Middleburg Heights
2021.02 - Current
- Backup to new and used car managers regarding lead management
- Manage and maintain compliance for Certified Pre-Owned (CPO) audits, ensuring adherence to Audi's stringent standards and regulations to uphold dealership's reputation for quality and reliability.
- Manage all online listings, coordinating photos and generating vehicle descriptions and pricing.
- Collaborate with various vendors to oversee the reconditioning process for used vehicles, ensuring timely completion of necessary repairs, detailing, and cosmetic enhancements to meet dealership standards and maximize vehicle profitability.
- Respond to all Google reviews, ensuring exceptional service and fostering positive online reputation for the company.
Grand Master Brand Specialist
Audi Middleburg Heights
2018.08 - Current
- Successfully promote and sell new and used Audi vehicles by providing exceptional customer service and product knowledge tailored to individual client needs.
- Develop and maintain strong relationships with clients to ensure satisfaction and loyalty, resulting in consistent repeat business and referrals.
- Actively participate in Audi brand training programs to stay up-to-date on the latest features, technology advancements, and sales techniques.
- Utilize CRM software to manage client interactions, track sales activities, and follow up on leads in a timely manner to drive conversions and maximize sales opportunities.
Lead Valet Attendant
Hard Rock Rocksino
2017.04 - 2018.08
- Directed and supervised a team of valet attendants to maintain a high level of service and professionalism during peak hours, effectively coordinating vehicle parking and retrieval operations.
- Provided exceptional customer service to casino patrons, assisting with luggage, providing directions, and addressing inquiries to enhance guest satisfaction and loyalty.
- Collaborated with casino management and security personnel to ensure compliance with safety protocols and parking regulations, maintaining a secure and organized valet operation.
- Contributed to the overall success of the casino by consistently delivering exceptional valet services, contributing to positive guest experiences and enhancing the casino's reputation for outstanding customer service.
Valet Attendant
Hard Rock Rocksino
2016.04 - 2017.05
- Provided prompt and courteous valet parking services to casino patrons, efficiently parking and retrieving vehicles in a fast-paced environment.
- Safely operated guest vehicles, adhering to all traffic laws and regulations while maneuvering vehicles through congested casino parking areas.
- Assisted with traffic control and parking coordination during peak hours, optimizing space utilization and minimizing congestion in the valet area.
Cash Office Attendant
Giant Eagle
2013.12 - 2016.04
- Managed cash office operations at Giant Eagle, overseeing counting and reconciliation of cash tills.
- Demonstrated a commitment to integrity, accuracy, and attention to detail in all aspects of cash office duties, earning recognition for excellence in customer service.
- Administered lottery transactions, including ticket sales and payouts in accordance with state regulations and company guidelines.
- Facilitated wire transfers for customers, processing transactions accurately and efficiently while adhering to security protocols and requirements.
Cashier/Parking Lot Attendant
Giant Eagle
2013.04 - 2013.12
- Provided friendly and efficient service as a cashier and lot attendant at Giant Eagle, accurately processing customer transactions and assisting with parking lot management.
- Operated cash registers and POS systems to ring up purchases, process payments, and issue receipts, ensuring accuracy and adherence to company policies and procedures.
Education
2014-2016
Kent State University
Kent, OHHigh School Diploma -
Twinsburg High School
Twinsburg, OH05.2014
Skills
- Customer Relationship Management: Strong interpersonal skills with ability to develop and maintain relationships with clients, ensuring satisfaction, repeat business, and referrals.
- Web Navigation: Skilled in navigating web with ease, conducting research, accessing information, and leveraging online resources to enhance productivity and decision-making.
- Problem Solving: Proven problem-solving skills with ability to analyze issues, identify solutions, and implement effective resolutions in a timely manner, ensuring minimal disruption to operations.
- Communication: Excellent verbal and written communication skills, with ability to articulate complex technical concepts in a clear and concise manner, facilitating understanding and collaboration.
- Time Management: Strong organizational and time management skills, capable of multitasking, prioritizing tasks, and meeting deadlines in a fast-paced and dynamic work environment.
- Leadership: Demonstrate leadership abilities through successive promotions in each role, including effectively managing teams, delegating tasks, and providing mentorship and guidance to junior staff.
- Reputation: Consistently receive positive feedback from customers regarding professionalism, product knowledge, and overall satisfaction.
Timeline
Assistant Used Car Manager
Audi Middleburg Heights
2021.02 - Current
Grand Master Brand Specialist
Audi Middleburg Heights
2018.08 - Current
Lead Valet Attendant
Hard Rock Rocksino
2017.04 - 2018.08
Valet Attendant
Hard Rock Rocksino
2016.04 - 2017.05
Cash Office Attendant
Giant Eagle
2013.12 - 2016.04
Cashier/Parking Lot Attendant
Giant Eagle
2013.04 - 2013.12
2014-2016
Kent State University
High School Diploma -
Twinsburg High School
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