Joshua Dean

Answered phone calls, assisted walk-ups and wholesale customers with their parts needs.

Temporarily oversaw shipping/receiving and trained new hire.

Assisted technicians by looking up parts needed for vehicle repair.

Tracked all incoming and outgoing parts.

Handled payment collection and made sure all parts were properly billed through the service department.

Kept track of inventory to make sure product did not run out and loss prevention.

Performed daily ordering for all parts.

Answered phone calls, assisted walk-ups and wholesale customers with their parts needs.Assisted technicians by looking up parts needed for vehicle repair.Tracked all incoming and outgoing parts.Handled payment collection and made sure all parts were properly billed through the service department.Kept track of inventory to make sure product did not run out and loss prevention.

Physically counted inventory and updated information on the computer.Received and dispatched shipments.Facilitated successful internal audits through sound and thorough documentation.Trained newly hired talent to fill key positions and maximize productivity.Examined packages/goods and notified vendors of specific issues requiring replacement.Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.Resolved 5 tickets per day.

Welcomed incoming individuals and ascertained needs by asking open-ended questions.Recommended additional, useful services to customers,which helped to increase overall sales.Explained amount for expected services and provided detailed answers to customer questions.Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.Contributed to business growth by confirming customer satisfaction with service and quality.Supervised monetary transactions and changes while coordinating logistics to verify service dates.Documented and scoped actions taken to resolve issues after service calls.

Coordinated complex contract administration, including defining project milestones and developing budget.

Utilized project schematics, drawings and specifications to complete detailed and highly accurate take-offs.

Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.

Kept apprised of emerging trends and provided informative customer service to assist in product selection.

Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

Sold various products by explaining unique features and educating customers on proper application.

Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.

Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.

Supported office needs including taking messages, scanning documents and routing business correspondence.

Encouraged employee development through training,coaching and motivational strategies.

Assigned individual roles gand tasks, as well as monitoring employees for security, compliance and performance.

Helped tellers and relationship managers by resolving customer concerns and securely handling large transactions.

Coordinated office activities and operations to secure efficiency and compliance with company policies.

Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.

Evaluated employee job performance and motivated staff to improve productivity.

Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.

Helped customers open and close accounts, apply for loans and make sound financial decisions.

Maintained optimal financial controls by securing funds and making accurate transactions.