Joshua De La Garza
Houston
Summary
Committed professionally with experience in sales and customer service, demonstrated the ability to take and prioritize tasks and make sure everything is completed on time, possesses interpersonal communication skills, which led to successful team collaboration.
Overview
3
3
years of professional experience
Work History
Associate
In-N-Out Burger
Houston, TX
08.2025 - Current
- Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction.
- Assisted in training new team members on operational procedures and best practices.
- Maintained cleanliness and organization of workstations, promoting a safe work environment.
- Operated kitchen equipment efficiently, adhering to safety and quality standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing efficiency.
- Contributed to team goals by handling cash transactions with precision and attention to detail.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Crew Member
McDonald's
Houston, TX
08.2024 - 07.2025
- Provided outstanding customer service by accurately taking orders and addressing inquiries.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Operated kitchen equipment efficiently to prepare menu items according to standards.
- Maintained cleanliness and organization of workstations in compliance with health regulations.
- Collaborated with team members to ensure timely service during peak hours.
- Served customers at front counter and drive-thru, ensuring a positive experience.
- Recorded customer orders, prepared meals according to specifications, and processed payments.
- Worked front counter, drive-thru and other areas.
- Collaborated effectively with team members and received guidance from management for improvement.
Service Crew Member
Bahama Bucks
Houston, TX
06.2023 - 12.2023
- Provided exceptional customer service by effectively addressing inquiries and resolving issues.
- Collaborated with team members to streamline operations during peak hours, enhancing overall service speed.
- Prepared and served menu items in accordance with company standards for quality and presentation.
- Maintained cleanliness and organization of workstations to ensure a safe and efficient environment.
- Managed inventory levels by restocking supplies and monitoring usage to reduce waste.
- Engaged with customers to promote special offers, increasing awareness of products and services available.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Enhanced customer satisfaction by providing efficient and friendly service.
Education
High School Diploma -
Langham Creek Highschool
Houston, TXSkills
- Customer service
- Customer engagement
- Attention to detail
- Time management
- Complex Problem-solving
- Operational efficiency
- Client interaction
- Workplace safety
- Leadership qualities
- Strategy development
- Relationship building
- Market analysis
Languages
Spanish
Professional Working
Timeline
Associate
In-N-Out Burger
08.2025 - Current
Crew Member
McDonald's
08.2024 - 07.2025
Service Crew Member
Bahama Bucks
06.2023 - 12.2023
High School Diploma -
Langham Creek Highschool