Joshua Deppe
Waterloo,WI
Summary
Dedicated account management leader well-versed in working at national level. Adept at cultivating and deepening client relationships to drive loyalty and revenue growth. Proven history of increasing revenue and streamlining processes.
Overview
11
11
years of professional experience
Work History
National Account Executive
Service Specialists/Nextech
Melbourne, FL
02.2021 - Current
- Resolved customer complaints in a timely manner by providing appropriate solutions or alternatives.
- Cultivated long-term relationships with key executives at major corporations.
- Established relationships with key decision makers at national accounts to ensure continued business growth.
- Identified potential opportunities for expanding business within existing accounts.
- Resolved customer complaints regarding sales and service.
Fitness Manager/Machine Maintenance Supervisor
Prairie Athletic Club
Sun Prairie, WI
01.2013 - Current
- Managed the daily operations of the fitness center, ensuring safety standards were met.
- Organized and scheduled fitness classes, events, and activities.
- Resolved any customer complaints or issues promptly and efficiently.
- Recruited, interviewed and trained new staff members as needed.
- Provided excellent customer service to ensure client satisfaction.
- Supervised a team of trainers and instructors to ensure quality customer service was provided at all times.
Education
Bachelor of Science - Sports Management
PennWest California
California, PA05-2016
Master of Science - Business Analytics
Eastern University
St Davids, PASkills
- Client Engagement
- Business growth and retention
- Goal-Oriented
- Business strategies
- Account Management
- Account development
- Customer Service
- Salesforce Software
Timeline
National Account Executive
Service Specialists/Nextech
02.2021 - Current
Fitness Manager/Machine Maintenance Supervisor
Prairie Athletic Club
01.2013 - Current
Bachelor of Science - Sports Management
PennWest California
Master of Science - Business Analytics
Eastern University