JOSHUA D. JAHN
Dwight,IL
Summary
Experienced manager with strong client and project management skills, highly action-oriented, and proficient in communicating effectively with diverse customer bases. With an extensive background in agriculture and a deep understanding of parts and products in the agriculture and turf industries, I am skilled in problem-solving, operations analysis, and strategic planning. I thrive in high-pressure situations, consistently improving processes and providing exceptional customer service. As a warranty professional, I have a proven track record in managing warranty claims, ensuring policy adherence, and improving warranty processes. Known for my collaborative approach, flexibility in adapting to changing business needs, and focus on detailed record-keeping, I am dedicated to maintaining high levels of customer satisfaction while effectively handling inquiries and resolving issues.
Overview
31
31
years of professional experience
Work History
Centralized Warranty Administrator
Stotz Equipment
07.2017 - 01.2025
- Managed and processed warranty claims for 25 locations, streamlining procedures across the company
- Coordinated with service departments, corporate office, and vendors to ensure timely resolution of warranty claims
- Trained service department teams in warranty process compliance, increasing efficiency and accuracy
- Played a key role in developing and implementing a centralized warranty tracking system, reducing errors and improving claim processing speed
- Provided ongoing support to the corporate office and branch locations, ensuring all warranty policies were followed and deadlines met
Service Manager
Stotz Equipment
02.2012 - 07.2017
- Selected and hired service department employees, ensuring excellent team performance
- Implemented new processes now adopted company-wide, reducing operations expenses
- Formulated and monitored departmental budgets, consistently staying within financial targets
- Passed all internal biannual procedure audits with excellent results
Corporate Warranty Manager
Hogan Walker L.L.C
07.2009 - 09.2011
- Managed warranty claims and served as the primary liaison between corporate office, dealership, and internal teams
- Maximized revenue from completed warranty work while ensuring clear communication and deadlines were met
- Played a key role in developing a centralized warranty process for the dealership
- Created and delivered quarterly marketing materials for the dealership
Parts Counter Sales Contact
Hogan Walker L.L.C
08.2006 - 07.2009
- Focused on agricultural parts and delivered exceptional customer service at the repair parts counter
- Developed new paperwork procedures to streamline the parts acquisition process
- Built strong relationships with customers through problem-solving and dedication to customer loyalty
Emergency Recovery Specialist / Tow Truck Driver
Andersons Towing
01.2003 - 10.2008
- Operated recovery vehicles and flatbed towing equipment safely and efficiently
- Collaborated with state, county, and local police departments for vehicle towing and relocation for independent repair shops
Agricultural Mechanic
Hunt Farms
08.1993 - 08.2006
- Conducted mechanical upkeep and repairs on large grain farm equipment
- Diagnosed and repaired vehicles, heavy trucks, and other mechanical systems, with a focus on automotive repair
Skills
- Account Management
- Automotive & Agricultural Repair
- Client Relations & Customer Service
- Diagnosis & Troubleshooting
- Event Management & Marketing Materials Creation
- Strategic Planning & Operations Analysis
- Public Speaking & Education
- Negotiation & Sales
- Budgeting & Financial Monitoring
Affiliations
- Current Member, Dwight, IL Fire Department, 12+ years, Battalion Chief
- Current Member, Dwight, IL Village Board Trustee
- Current Member, Livingston County, IL 911/ETSB Chairman
- Public Speaker, Livingston, Grundy, and LaSalle County Panels
- Public Speaker, (Mothers Against Drunk Driving), California Highway Patrol
- Alumni, Channahon, IL Citizens Police Academy
- Former Volunteer Member, Pasadena, CA Police Department, 2014-2018
Strengths :
- Analytical: Able to break down complex problems and implement efficient, effective solutions.
- Strategic: Skilled at creating long-term goals and aligning them with company objectives.
- Achiever: Consistently driven to meet and exceed goals, contributing to organizational success.
- Responsibility: Dedicated to meeting deadlines and following through on commitments.
- Communication: Exceptional at building rapport and conveying ideas clearly across diverse groups.
Timeline
Centralized Warranty Administrator
Stotz Equipment
07.2017 - 01.2025
Service Manager
Stotz Equipment
02.2012 - 07.2017
Corporate Warranty Manager
Hogan Walker L.L.C
07.2009 - 09.2011
Parts Counter Sales Contact
Hogan Walker L.L.C
08.2006 - 07.2009
Emergency Recovery Specialist / Tow Truck Driver
Andersons Towing
01.2003 - 10.2008
Agricultural Mechanic
Hunt Farms
08.1993 - 08.2006
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