Joshua Dow
Montgomery,AL
Summary
Meticulous candidate with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operational Support Technician
Department Of Justice
07.2019 - Current
- Streamlined workflow processes for improved operational performance through timely troubleshooting and resolution of technical issues.
- Developed and maintained a comprehensive database of IT assets, enabling effective monitoring and management of resources.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes during visitation hours for the Montgomery Resident Agency.
- Handled incoming calls professionally, including problem resolutions, directing inquiries to appropriate personnel as needed.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all complaints and walk-ins.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Answered multi-line phone system, enthusiastically greeted callers, and assist with each need.
- Kept accounts in balance and ran daily reports to verify totals spent on 3 different task forces for the Montgomery, Auburn, and Dothan Resident Agencies.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Senior Baseball Student Manager
Alabama State University
09.2015 - 07.2019
- Coordinated with local restaurants and hotels for post-game meal delivers and overnight stays.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Maintained strong relationships with players, coaches, and front office staff for effective collaboration throughout the organization.
- Established a positive clubhouse culture that promoted teamwork, accountability, and respect among all team members.
Education
Bachelor of Science - Criminal Justice
Alabama State University
Montgomery, AL05.2019
Skills
- Problem Solving Abilities
- Project Coordination
- Time Management
- Analytical Thinking
- Multitasking
- Organization
- Appointment Scheduling
- Professionalism
- Empathy
- Basic Accounting and Cash Handling
- Information Protection
- Guest Relations
Certification
- Certified Professional Receptionist (05/2023) - Adult CPR/AED, Infant CPR, and First Aid
- Certified Crisis Negotiator (08/2019)
Timeline
Operational Support Technician
Department Of Justice
07.2019 - Current
Senior Baseball Student Manager
Alabama State University
09.2015 - 07.2019
Bachelor of Science - Criminal Justice
Alabama State University
- Certified Professional Receptionist (05/2023) - Adult CPR/AED, Infant CPR, and First Aid
- Certified Crisis Negotiator (08/2019)
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