JOSHUA DUARTE
Summary
Tireless Service Delivery Manager talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess.
Overview
13
13
years of professional experience
Work History
Business Development Representative
BuildWithin
02.2023 - Current
- Increased client base by identifying potential customers and initiating strategic outreach.
- Developed strong relationships with key industry partners for mutually beneficial collaborations.
- Delivered consistent revenue growth through effective negotiation of contracts and pricing strategies.
- Boosted brand awareness by representing the company at industry events and conferences.
SERVICE DELIVERY MANAGER
Novitex Government Solutions
10.2017 - Current
- Review funding and accountability reports to ensure accurate reimbursement for services
- Compiling, tracking and analyzing data and developing charts and tables for reports and briefings
- Coordinate and conduct audits of equipment, reports, and logs
- Collaborate with external stakeholders to schedule over 100 weekly pickups and deliveries
- Sustain communication between The Legislative Branch and various parcel services
- Oversee daily parcel services and logistics within the Library of Congress
- Manage staff schedules authorizing time and payroll submissions and approving PTO proposals
- Maintain staffing levels guaranteeing timely and accurate deliveries
- Provide feedback to enhance policy and procedure improvements between clients and staff
- Delegate daily deliveries of parcels filling nearly 300 pallets
- Booking travel arrangements in compliance with federal travel rules and regulations
- Interacting with staff to exchange information
- Adhere to business guidelines, safety, and security procedures
- Utilized multiple web-based interfaces while managing key accounts.
- Enhanced service delivery by developing and implementing efficient processes.
- Streamlined operations for improved customer satisfaction and retention rates.
GENERAL CLERK III
Novitex Government Solutions
02.2015 - 10.2017
- Enhanced data entry and knowledge management practices
- Responding to and resolving administrative inquiries
- Implemented file digitization system to streamline filing and reduce user errors
- Utilized various information systems to perform ad hoc assignments
- Executed financial objectives established by the client by minimizing waste and rework
- Oversaw the daily operations, team meetings, and designation of equipment
- Served as a supplementary manager in the absence of Service Delivery Manager
- Served as point of contact during equipment audits while maintaining the accuracy of reports and logs
- Prioritized assignments and delegated workload
- Provided routine correspondence with internal and external clients.
MESSENGER-COURIER
Novitex Government Solutions
06.2013 - 02.2015
- Delivered parcels to over 3K staff members throughout three buildings encompassing 45 acres
- Handled parcels containing sensitive information to top level governing officials
- Safeguarded sensitive material when delivering parcels to government personnel
- Maintained logs and reporting documentation, including charts and newcomer maps
- Served as a point of contact to multiple logistic organizations ensuring timely deliveries
- Provided arbitrator communication between onsite staff and logistic personnel
- Streamlined delivery routes for increased efficiency and reduced fuel costs.
- Customer service oriented
- Effectively work individually or in a team environment
- Demonstrated competency in performing multiple functional tasks
- Deliver heavy USPS, FedEx, and UPS packages
- Greeted recipients, and delivered 100's packages and parcels daily while acquiring proper signatures for all deliveries.
CUSTOMER SERVICE REPRESENTATIVE
Pitney Bowes
06.2011 - 06.2013
- Delivered over 50 small packages and mail to various sites and locations
- Ran mail or copied equipment
- Metered outgoing mail and parcels
- Maintained the highest levels of customer care while demonstrating a friendly and cooperative attitude at all times
- Demonstrated flexibility in satisfying customer demands in high volume, production environmentst
Education
Norfolk State University
Norfolk, VASkills
- Lead prospecting
- Business Relationship Management
- Product Knowledge
- Account Reconciliation
- Strategic Planning
- Technical Support
- Financial Administration
Software And Tools
Jira, Asana, Slack, Microsoft Teams, Salesforce, ServiceNow
Certifications Training
- COMPTIA SECURITY+, CompTIA, 2022
- CUSTOMER SUCCESS MANAGER (SAAS), Buildwithin, 2022
- COMPTIA IT FUNDAMENTALS (ITF+), CompTIA, 2022
Timeline
Business Development Representative
BuildWithin
02.2023 - Current
SERVICE DELIVERY MANAGER
Novitex Government Solutions
10.2017 - Current
GENERAL CLERK III
Novitex Government Solutions
02.2015 - 10.2017
MESSENGER-COURIER
Novitex Government Solutions
06.2013 - 02.2015
CUSTOMER SERVICE REPRESENTATIVE
Pitney Bowes
06.2011 - 06.2013
Norfolk State University
Similar Profiles
Vincent BandaVincent Banda
Project Mangement and Customer Sucess Apprentice at BuildwithinProject Mangement and Customer Sucess Apprentice at Buildwithin
Tarang ChaturvediTarang Chaturvedi
BUSINESS DEVELOPMENT REPRESENTATIVE/SALES DEVELOPMENT REPRESENTATIVE at TeleperformanceBUSINESS DEVELOPMENT REPRESENTATIVE/SALES DEVELOPMENT REPRESENTATIVE at Teleperformance
Cynthia CrossCynthia Cross
Business Development Representative/Customer Service Representative at Serra Chevrolet Buick GMCBusiness Development Representative/Customer Service Representative at Serra Chevrolet Buick GMC
Jake DolanJake Dolan
Business Development Representative at Arrive LogisticsBusiness Development Representative at Arrive Logistics
Jonas HymanJonas Hyman
Business Development Representative at Goosehead InsuranceBusiness Development Representative at Goosehead Insurance