Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joshua Duarte

Summerville,SC

Summary

Results-driven Customer Service Data Analyst at Isringhausen with expertise in data analysis and order processing. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in SAP systems and report generation, consistently improving workflow efficiency and team collaboration to meet organizational goals.

Overview

6
6
years of professional experience

Work History

Customer Service Data Analyst

Isringhausen
Ladson, South Carolina
08.2024 - Current
  • Assisted in creating detailed reports on inventory levels and order status.
  • Processed customer orders using order management software for efficient tracking.
  • Communicated with customers regarding order updates and shipment information.
  • Worked closely with warehouse personnel during peak periods to ensure that all orders are shipped out on time.
  • Managed all aspects of customer order fulfillment including tracking shipments, resolving discrepancies, ensuring timely deliveries and providing follow-up communication with customers.
  • Prepared presentations using Microsoft Office Suite applications such as PowerPoint, Word, Excel.
  • Created spreadsheets in Excel to track data related to projects.
  • Analyzed customer data using software programs like Excel or Access database systems.
  • Performed data extraction from various sources like flat files, SAP R and 3 and non-SAP systems using Data Sources, Transfer Rules and Update Rules.
  • Analyzed data from multiple sources within the SAP environment to identify trends or areas requiring improvement.

Body Shop Office Manager

Gold Hammer Collision
Summerville, South Carolina
01.2020 - 01.2025
  • Managed inventory levels for various parts to ensure availability.
  • Maintained records of all orders placed, received, and shipped.
  • Prepared documents for ordering parts, supplies, and equipment.
  • Managed team operations and ensured alignment with organizational goals.
  • Developed and implemented strategic plans to enhance workflow efficiency.
  • Led performance reviews and provided constructive feedback to team members.

Car Salesperson

NextCar Auto Center
Summerville, South Carolina
01.2022 - 08.2024
  • Developed strong relationships with customers to enhance their buying experience.
  • Demonstrated vehicle features and options to inform customer decisions.
  • Provided exceptional customer service to address inquiries and resolve issues.
  • Collaborated with finance team to facilitate loan approvals for customers.
  • Trained new sales staff on dealership policies and product knowledge.
  • Developed relationships with potential buyers through phone calls and emails.
  • Greeted customers and provided product information.
  • Conducted test drives for prospective buyers.

Education

High School Diploma -

Hudson High School
Hudson, MA
06-2021

Skills

  • Data analysis
  • Microsoft Excel
  • SAP systems
  • Data extraction
  • Report generation
  • Customer relationship management
  • Order processing
  • Problem solving
  • Team collaboration
  • Presentation skills
  • Excel functions

Languages

English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional

Timeline

Customer Service Data Analyst

Isringhausen
08.2024 - Current

Car Salesperson

NextCar Auto Center
01.2022 - 08.2024

Body Shop Office Manager

Gold Hammer Collision
01.2020 - 01.2025

High School Diploma -

Hudson High School

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