Joshua Duarte
Summerville,SC
Summary
Results-driven Business Development and Sales professional with experience in manufacturing and data analytics. Proven ability to generate new business, manage client relationships, and drive revenue growth thorough strategic insights and consultative selling. Strong analytical background with expertise in translating data into actionable business decisions. Demonstrated expertize in statistical analysis and data visualization. Track record of employing critical thinking skills to solve complex problems and deliver meaningful insights. Highly adaptable and quick to learn technical industries, with a track record of improving efficiency, reducing costs, and supporting cross-functional teams.
Overview
6
6
years of professional experience
Work History
Customer Service Data Analyst
Isringhausen
Ladson, South Carolina
08.2024 - Current
- Assisted in creating detailed reports on inventory levels and order status.
- Processed customer orders using order management software for efficient tracking.
- Communicated with customers regarding order updates and shipment information.
- Worked closely with warehouse personnel during peak periods to ensure that all orders are shipped out on time.
- Managed all aspects of customer order fulfillment including tracking shipments, resolving discrepancies, ensuring timely deliveries and providing follow-up communication with customers.
- Prepared presentations using Microsoft Office Suite applications such as PowerPoint, Word, Excel.
- Created spreadsheets in Excel to track data related to projects.
- Analyzed customer data using software programs like Excel or Access database systems.
- Performed data extraction from various sources like flat files, SAP R and 3 and non-SAP systems using Data Sources, Transfer Rules and Update Rules.
- Analyzed data from multiple sources within the SAP environment to identify trends or areas requiring improvement.
- Analyzed complex datasets to identify trends and support data-driven decision-making.
- Mentored junior analysts on best practices for data interpretation and visualization techniques.
- Developed strategic account plans to enhance client satisfaction and revenue growth.
- Fostered strong relationships with key stakeholders to ensure alignment on objectives and deliverables.
- Led cross-functional teams in executing comprehensive solutions tailored to client needs.
- Developed strategic partnerships to enhance market presence and drive revenue growth.
- Analyzed market trends to identify new business opportunities and inform decision-making.
Body Shop Office Manager
Gold Hammer Collision
Summerville, South Carolina
01.2020 - 01.2025
- Managed inventory levels for various parts to ensure availability.
- Maintained records of all orders placed, received, and shipped.
- Prepared documents for ordering parts, supplies, and equipment.
- Managed team operations and ensured alignment with organizational goals.
- Developed and implemented strategic plans to enhance workflow efficiency.
- Led performance reviews and provided constructive feedback to team members.
- Managed daily office operations, ensuring efficient workflow and resource allocation.
Car Salesperson
NextCar Auto Center
Summerville, South Carolina
01.2022 - 08.2024
- Developed strong relationships with customers to enhance their buying experience.
- Demonstrated vehicle features and options to inform customer decisions.
- Provided exceptional customer service to address inquiries and resolve issues.
- Collaborated with finance team to facilitate loan approvals for customers.
- Trained new sales staff on dealership policies and product knowledge.
- Developed relationships with potential buyers through phone calls and emails.
- Greeted customers and provided product information.
- Conducted test drives for prospective buyers.
- Built strong relationships with clients through exceptional customer service and product knowledge.
- Conducted market research to identify new sales opportunities and customer needs.
- Developed relationships with clients to enhance customer satisfaction and loyalty.
Education
High School Diploma -
Hudson High School
Hudson, MA06-2021
Skills
- Data analysis
- Microsoft Excel
- SAP systems
- Data extraction
- Report generation
- Customer relationship management
- Order processing
- Problem solving
- Team collaboration
- Presentation skills
- Excel functions
- Data visualization and presentations
- CRM software proficiency
- Customer relations
- Account management
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional
Timeline
Customer Service Data Analyst
Isringhausen
08.2024 - Current
Car Salesperson
NextCar Auto Center
01.2022 - 08.2024
Body Shop Office Manager
Gold Hammer Collision
01.2020 - 01.2025
High School Diploma -
Hudson High School