Overview
Work History
Course Certificates
Timeline
Generic

ANNA STEPHEN

Royal Oak,MI

Overview

5
5
years of professional experience

Work History

Customer Service Data Analyst

McMasters Koss Company
Royal Oak, MI
12.2022 - Current
  • Serve as the voice of the customer, conveying their perspectives to internal teams
  • Effectively communicate customer-specific requirements detailed in purchasing orders
  • Act as a central point for coordinating customer requests and concerns
  • Utilize AS400 System for precise order management, scheduling and sales analysis
  • Manage customer orders, ensuring seamless fulfillment
  • Proactively communicate order status
  • Address potential issues or delays promptly through analytic observations
  • Leverage data analysis techniques to enhance order management precision and fulfillment efficiency.
  • Work with internal teams to understand business needs and changing strategies.
  • Monitor and organize logistics documents, bills of lading, delivery receipts, packing lists and load tags.
  • Organize and maintain order documentation.
  • Track customer complaints and followed up to ensure resolution was achieved.
  • Assist with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Communicatw effectively with team members to ensure timely response times for customers.
  • Provide prompt and courteous service to customers via phone, email, and chat.
  • Maintain accurate records of customer interactions, transactions and comments in the database system.

Event Planner

McMasters Koss
Royal Oak, MI
02.2024 - Current
  • Demonstrate proficiency in planning and executing diverse company events
  • Successfully handle event budgets
  • Contribute creative ideas and themes to enhance the ambiance and impact of company events, creating memorable experiences
  • Facilitate clear communication among committee members to ensure alignment with event objectives
  • Conduct post-event evaluations, gathering feedback and insights to continuously improve future planning and execution

Packaging Associate

McMasters Koss Company
Royal Oak, MI
03.2021 - 12.2022
  • Proficient in efficient and accurate packaging of o-rings, consistently meeting or exceeding production targets in a fast-paced warehouse setting
  • Utilized AS400 system for precise order management
  • Implemented quality control measures to ensure products met or exceeded specified standards, collaborating with the quality team to address discrepancies
  • Worked collaboratively with team members to streamline packaging processes, contributing to overall efficiency
  • Paid meticulous attention to detail in labeling, sealing, and packaging products, minimizing errors and ensuring accuracy
  • Adhered to all safety protocols and guidelines, contributing to a safe working environment for all team members
  • Regularly communicated with colleagues and supervisors to address issues or challenges in real-time.
  • Stacked completed packages onto pallets for shipment.

Freelance Videographer

Self-employed
Royal Oak, MI
11.2022 - Current

  • Set up vMix software for seamless church service streaming.
  • Ensure proper camera placement and angles for optimal video quality.
  • Test audio equipment to guarantee clear and balanced sound during the stream.
  • Configure vMix settings for smooth transitions between different scenes and camera feeds.
  • Implement graphics overlays for displaying lyrics, announcements, and other relevant information.
  • Monitor and troubleshoot potential issues with video and audio quality in real-time.
  • Coordinate with the worship team to capture important moments and highlights.
  • Integrate live streaming platforms such as YouTube or Facebook for broader audience reach.
  • Manage streaming equipment and cables to prevent disruptions during the service.
  • Record and archive church services for future reference or distribution.
  • Stay updated on vMix software updates and new features to enhance streaming capabilities.
  • Collaborate with other tech team members to ensure a cohesive and well-coordinated production.

Owner Operator

Stephen Cleaning Services
Royal Oak, MI
10.2018 - Current

  • Deliver thorough cleaning services tailored for construction sites and offices, maintaining high cleanliness standards
  • Employ specialized cleaning techniques to address post-construction debris and dust in a timely and efficient manner
  • Utilize thorough sanitization methods, creating a hygienic and safe working environment for office personnel
  • Execute detailed cleaning plans to accommodate the unique needs and challenges of both construction sites and office spaces
  • Emphasize safety protocols while cleaning construction sites, recognizing and mitigating potential hazards
  • Ensure client satisfaction by consistently exceeding cleanliness expectations and adapting services to evolving site conditions

Course Certificates

Customer Relationship Management

Obtained February 2024

Foundations of Digital Marketing

Obtained August 2023

*Confirmation provided upon request*

Timeline

Event Planner

McMasters Koss
02.2024 - Current

Customer Service Data Analyst

McMasters Koss Company
12.2022 - Current

Freelance Videographer

Self-employed
11.2022 - Current

Packaging Associate

McMasters Koss Company
03.2021 - 12.2022

Owner Operator

Stephen Cleaning Services
10.2018 - Current

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ANNA STEPHEN