JOSHUA DUARTE
Summary
A versatile individual with a strong background in fiber optic solutions, technical support, and team management. Leverages hands-on experience in optimizing network infrastructures and delivering exceptional customer service, contributing to improved system performance and client relationships.
Overview
2
2
years of professional experience
Work History
Fiber Optic Tech Sales Managment
Ezee Fiber
Houston, Texas
06.2025 - Current
- Led, trained, and managed a team of sales and field technicians, providing technical coaching, workflow guidance, and performance support while ensuring successful execution of fiber optic projects and customer deployments.
- Managed customer accounts and territory operations by assessing technical requirements, designing customized fiber optic solutions, and coordinating deployment plans involving fiber optic cabling, network infrastructure, routers, switches, and connectivity solutions.
- Provided technical support and troubleshooting for fiber optic networks, routers, switches, connectivity issues, and hardware configurations, assisting customers with installation, configuration, and network performance optimization.
- Coordinated scheduling, logistics, and distribution operations for fiber optic equipment, ensuring efficient delivery, installation timelines, project tracking, and alignment between customers, vendors, and technical teams.
- Developed long-term customer relationships by translating complex technology solutions into business outcomes, advising clients on network upgrades, infrastructure improvements, bandwidth requirements, and scalable communication solutions.
Managing Bartender
Palacios Murphy Hospitality
Katy, Texas
02.2025 - 06.2025
- Managed daily POS transactions, cash reconciliation, and financial reporting totaling $2,000–$5,000 per shift with 100% accuracy, maintaining detailed records and supporting operational decision-making.
- Led and coordinated teams of 5–10 employees during high-volume operations, optimizing workflows, assigning responsibilities, and ensuring consistent execution under tight deadlines.
- Trained and onboarded new employees on POS systems, operational procedures, inventory processes, and customer service workflows, improving team productivity and system adoption.
- Identified process improvement opportunities by analyzing daily operations, reducing service delays, improving efficiency, and enhancing overall customer experience.
Field Tech Analyst
Fort Bend ISD
Houston, Texas
06.2024 - 12.2024
- Provided technical support to 12,000+ end-users, resolving hardware, software, and network issues with a 90%+ first-call resolution rate, improving user satisfaction and minimizing disruptions.
- Installed, configured, and troubleshot IT infrastructure, including hardware, software, LAN/WAN, and network systems supporting 10,000+ devices, improving reliability and reducing downtime by 20%.
- Coordinated large-scale technology deployments, including device refreshes, software rollouts, and infrastructure upgrades for 10,000+ devices, ensuring projects met deadlines and budget requirements.
- Led and supported a team of 8 IT technicians, managing technology projects, service requests, and scheduled maintenance with 95%+ on-time completion across 13+ campuses.
- Collaborated with campus administrators and district leadership to implement technology solutions supporting instructional and operational goals across 13+ schools serving 30,000+ students and staff.
Education
MBA - Business Administration And IT Managment
Western Governors University
Salt Lake City, UT05-2029
Certificate of Technical Studies - Cybersecurity and Network Engineering
Miller Career And Technology Center
Katy05-2024
High School Diploma -
The Palmdale Aerospace Academy
Palmdale, CA05-2021
Skills
- Fiber optic installation and infrastructure support
- LAN/WAN, Wi-Fi, VPN, and network troubleshooting
- Router, switch, and access point configuration
- Network configuration
- Fiber optic support
- Cybersecurity fundamentals
- Directory administration
- Cross-platform support
- Device deployment
- Workflow optimization
- Project coordination
- Data analysis
- Customer support
- Cross-functional communication and team collaboration
- Team collaboration
- Time management and execution
Reference
- Jim Silus, Robotics Coach/Engineering Teacher: (682) 560-6762
- Frankie Davis, Multi-Unit Manager:(832) 334-8758
- Joshua Haman, AI Solutions:(832)-388-2401
Projects
AI Agentic Workflow Automation Platform | n8n, Multi-Agent Systems & Business Automation
- Designed and built an AI-driven automation platform using n8n, APIs, webhooks, and multi-agent workflows to automate business processes including lead generation, CRM operations, recruiting workflows, data enrichment, and content distribution.
- Developed AI agents and a RAG-based knowledge system for intelligent document processing, resume screening, chatbot support, and automated decision workflows by integrating tools such as Gmail, Airtable, Google Sheets, and external data sources.
Cisco-Based Tree Network | Network Infrastructure & Security Project
- Designed and configured a Cisco-based hierarchical tree network using core switches, routers, and branch-level switches to provide scalable connectivity and efficient data transmission across the network.
- Implemented network security and traffic management through VLAN segmentation, access control lists (ACLs), and firewall configurations to improve security, performance, and device connectivity.
Timeline
Fiber Optic Tech Sales Managment
Ezee Fiber
06.2025 - Current
Managing Bartender
Palacios Murphy Hospitality
02.2025 - 06.2025
Field Tech Analyst
Fort Bend ISD
06.2024 - 12.2024
MBA - Business Administration And IT Managment
Western Governors University
Certificate of Technical Studies - Cybersecurity and Network Engineering
Miller Career And Technology Center
High School Diploma -
The Palmdale Aerospace Academy