Joshua Dwyer
Corning,NY
Summary
Self-motivated Evening Operations Manager that is successful in collaborating with store leadership, department managers and employees to streamline and strengthen processes and control labor. Highly organized and detailed collaborator with in-depth knowledge of operational and management techniques.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Evening Operations Manager
Wegmans Food Markets, Inc
Corning, NY
05.2023 - Current
- Oversee the store during evening hours
- Troubleshoot equipment issues
- Monitor store sales, labor and contribution
- Monitor and improve efficiency of team performance and customer service
Service Team Leader
Wegmans Food Markets, Inc
Corning, NY
03.2022 - 05.2023
- Managed, lead and developed others
- Completed tasks and projects in a timely manner
- Delegated and ensured smooth customer service
- Monitored daily operations of the service team and identified areas of improvement
Accounting Office Customer Service
Wegmans Food Markets, Inc
Corning, NY
12.2020 - 03.2022
- Ensured register tills were clean and ready for daily use
- Processed money, credits, lottery and checks
- Worked with Corporate to ensure proper store reserve
- Problem solved to find discrepancies
Pizza Customer Service
Wegmans Food Markets, Inc
Corning, NY
04.2014 - 02.2020
- Completed detailed food orders
- Shared product information by using knowledge based service
- Created orders to ensure proper inventory levels
- Used food safety to deliver the best product
Skills
- Excellent Listening Skills
- Interpersonal Savvy
- Conducts Business in a Calm Manner
- Teamwork Awareness
- Project Management Skills
- Computer Literacy
Certification
- SafeMark Certification | June 2022
Volunteer
Glenn H Curtiss Museum
April 2016 - June 2017
- Used woodworking skills to build displays for historical items
- Used organization skills to file historical documents
- Took and created inventory lists
Timeline
Evening Operations Manager
Wegmans Food Markets, Inc
05.2023 - Current
Service Team Leader
Wegmans Food Markets, Inc
03.2022 - 05.2023
Accounting Office Customer Service
Wegmans Food Markets, Inc
12.2020 - 03.2022
Pizza Customer Service
Wegmans Food Markets, Inc
04.2014 - 02.2020