Katha Cleveland
Washington
Summary
Dynamic management professional with extensive experience in leading teams and driving operational excellence. Proven ability to foster a collaborative environment that encourages innovation and growth while achieving organizational goals. Committed to leveraging expertise in strategic planning and team development to contribute to the success of a forward-thinking organization. Eager to embrace new challenges that promote personal and professional advancement.
Overview
10
10
years of professional experience
Work History
Evening Operations Manager
Newark Beth Israel Medical Center
Newark, NJ
- Provide support to Director of Environmental Services for a 617 bed healthcare, teaching, guest and student housing facility
- Responsible for operational management of 60 production employees and two management staff members
- Provide training for production and management employees in seven step cleaning procedure, floor care and machine safety
- Coordinate monthly safety and right-to-know services
- Maintain accurate employee attendance, training and evaluation records
- Prepare weekly payroll documents for processing
Supervisor
Newark Beth Israel Medical Center
Newark, NJ
- Performed inventory of chemical supplies and maintenance equipment to assure accurate budget
- Performed employee evaluations for production and management staff
- Coordinated daily production schedules to ensure proper cleaning coverage
- Conducted monthly Quality Assurance inspections to meet JCAHO and hospital standards
- Arranged and executed space set-ups for daily meetings and conferences within the Medical Center
Assistant Supervisor
Prudential Insurance
Roseland, NJ
- Converted insurance policies from group to individual policies
- Processed manual payroll for 143 employees
- Billed in and out-patient services
- Switchboard Operator
Manager
Medstar Washington Hospital Center (Sodexo)
Washington, D.C.
- Current
- Provide support to Director of Environment Services for a 958 bed healthcare, teaching, guest and student housing facility
- Responsible for operational management and provide training in seven step cleaning procedure and floor care
- Knowledge of Sodexo EVS systems Trakkar, conduct daily quality inspections, black light inspections and Gold check
- Responsible for preparing bi-weekly and daily scheduling
Assistant Director of Environmental Services
Sodexo USA
Sentara NoVa Medical Center Woodbridge, Va
03.2019 - Current
- Implemented change to environmental service program to enhance desirability of facility.
- Monitored and maintained operating budgets by managing supplies and equipment inventory.
- Led housekeeping team of [Number] staff to support EVS operations.
- Performed regular inspections and evaluations of facility to recommend and facilitate action items.
Operations Manager
Sodexo
Sentara Northern Va Medical Center Woodbridge, Va
12.2015 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Microsoft Office User Specialist – Certificate Program -
Middlesex County College
Edison, New Jersey05.2000
Business Operations Certificate - Accounts Receivable/Payable, Typing, Business Machines
Essex College of Business
Newark, New Jersey01.1981
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Payroll
- Project Management
Accomplishments
Assistant Director in a department that finished first in HCAHPS cleanliness five years in a row for the Sentara system.
Timeline
Assistant Director of Environmental Services
Sodexo USA
03.2019 - Current
Operations Manager
Sodexo
12.2015 - Current
Evening Operations Manager
Newark Beth Israel Medical Center
Supervisor
Newark Beth Israel Medical Center
Assistant Supervisor
Prudential Insurance
Manager
Medstar Washington Hospital Center (Sodexo)
- Current
Business Operations Certificate - Accounts Receivable/Payable, Typing, Business Machines
Essex College of Business
Microsoft Office User Specialist – Certificate Program -
Middlesex County College
Experience
01-2011
Qualifications
- Training in Microsoft-based software – Word, Excel, Powerpoint, Access and Outlook
- Ability to manage, direct, and train staff of 60+ employees, including two management staff members
- Ability to be decisive and function well in stressful situations
- Ability to meet and exceed departmental guidelines and objectives