Joshua Elliott
Colorado Springs,CO
Summary
Professionaly focused and positively motivated ! Effective in establishing and maintaining relationships with potential and existing clients. Extremely motivated and ambitious. Over 15 years of sales and customer service experience. Self-motivated trouble shooter and multitasker ! Authorized to work in the US for any employer
Overview
1
1
Certification
25
25
years of professional experience
Work History
HVAC/R Sales & Service Technician
SUNWEST SERVICES
Arvada, CO
08.2023 - Current
- Preventive Maintenance
- Trouble shoot
- Diagnosis
- Repair, replace, Install refrigeration...
- Customer Satisfaction
- HVAC/R
- Emergency response
- Most Plumbing repair
Sales Representative
T-Mobile
Colorado Springs, CO
03.2022 - 03.2023
- Greeted each customer with a warm and friendly greeting.
- Asked qualifying questions at the beginning of interaction to better understand customer's needs and wants.
- Educated customers on current and relevant offers that meet their needs.
- Stocked and replenished merchandise according to store merchandising layouts. Also helped out with resets.
- Completed all point of sales opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Educated customers about the brand to incite excitement about the company's mission and values.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Actively pursued personal learning and development opportunities.
Mst Maintenance Department Manager/Customer Service
Lowe's Home Improvement
Denver, CO
11.2015 - 09.2022
- Priced merchandise, stocked shelves and took inventory of supplies.
- Stocked and replenished merchandise according to current plan O gram.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Educated customers about the brand to incite excitement about the company's mission and values.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Actively pursued personal learning and development opportunities.
Sales Consultant
At&t Wireless
Baton Rouge, LA
01.2012 - 01.2015
- Greeted each customer with a warm and friendly greeting.
- Asked qualifying questions at the beginning of interaction to better understand customer's needs and wants.
- Educated customers on current and relevant offers that meet their needs.
- Stocked and replenished merchandise according to store merchandising layouts.
- Completed all point of sales opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Educated customers about the brand to incite excitement about the company's mission and values.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Actively pursued personal learning and development opportunities.
Department Manager
Conn's Home Store INC
Baton Rouge, LA
06.2006 - 03.2012
- Department Manager ( of all furniture & team lead / Swing manager for closing the store.
- Oversee the inventory coming and going out on a daily basis
- Set up new accounts, established customer credit, and set up payment methods.
- Managed and recorded all leads from outbound telephone marketing.
- Transitioned an average of 20 leads into 5 paying customers.
- Maintain the order, cleanliness, organization of department and also help with in other departments as needed.
- Check in store inventory ( truck)on a daily basis as well as monthly inventory count
Team Manager
WEST TELESERVICES
Baton Rouge, LA
04.2001 - 06.2006
- Answered customers' questions regarding products, prices and availability.
- Managed and recorded all leads from inbound telephone marketing.
- Set up new accounts, established customer credit, and set up payment methods.
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
- Set weekly goals for 10-15 inside sales representatives.
- Emphasized product features based on analysis of customers' needs.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Completed company leadership training program.
Education
High school diploma - undefined
Automotive - Technician
Lincoln Technical Institute-Union
Denver, CO01-2023
Logistics - Associate
US ARMY
Fort Lee, VA09-2000
Skills
- Customer Care (10 years)
- Basic math
- Negotiation (10 years)
- Troubleshooting
- Microsoft Excel
- Customer service
- Electrical experience
- Computer skills
- Mentoring
- Merchandising (8 years)
- Refrigeration
- Retail sales
- Store Management Experience (10 years)
- Equipment repair
- Pricing
- Time Management
- HVAC/R
- Sales Management
- Microsoft Office
- CSR (10 years)
- Leadership
- Microsoft Outlook
- Mechanic Experience
- Microsoft Word
- Inside Sales (10 years)
- Excellent Communication skills (10 years)
- Mechanical troubleshooting
- Quality Assurance
- Service Technician Experience
- Telecommunication
- Account Management
- POS (10 years)
- Computer literacy
- AS400
- Training (10 years)
- Upselling
- Communication skills
- Sales (10 years)
- Detail-oriented (10 years)
- Driving
- Data entry (10 years)
- Logistics
- Maintenance
- Military Experience
- Supervising experience
Certification
- Driver's License
- OSHA 30
- Electrician Apprentice
Timeline
HVAC/R Sales & Service Technician
SUNWEST SERVICES
08.2023 - Current
Sales Representative
T-Mobile
03.2022 - 03.2023
Mst Maintenance Department Manager/Customer Service
Lowe's Home Improvement
11.2015 - 09.2022
Sales Consultant
At&t Wireless
01.2012 - 01.2015
Department Manager
Conn's Home Store INC
06.2006 - 03.2012
Team Manager
WEST TELESERVICES
04.2001 - 06.2006
Logistics - Associate
US ARMY
Automotive - Technician
Lincoln Technical Institute-Union