Joshua Estrada
El Paso,TX
Summary
Reliable and hardworking employee who will go well beyond what is expected. I've have learned so much from working at Cinemark for a year learning all these different positions and building my skills in not only customer service but maintenance, bartending, stocking, pizza hut, concessions, and ushering as well. I'm very outgoing and always work with a positive mindset to give customers and co-workers the best work environment I can possibly provide.
Overview
1
1
year of professional experience
Work History
Bartender
Cinemark Theaters
El Paso, TX
08.2023 - 09.2024
- Greeted customers and provided excellent customer service.
- Prepared alcoholic beverages for guests, while following the proper procedures.
- Monitored guests' alcohol consumption to prevent over-intoxication.
- Double-checked IDs for every guest in order to prevent underage drinking.
- Regularly clean and organize the bar area to ensure a safe and clean environment for guests.
- Changed draft kegs when a product was low or empty.
- Restocked and organized the coolers to maintain a smooth routine.
- Applied labels to canned products and often checked labels to make sure no expired products were being sold.
- Cleaned the draft drains often.
- Sliced fruits for certain alcoholic beverages.
- Learned about all the different products, including draft, wines, and beer.
- Learned proper pouring techniques for draft beer.
- Recommended certain products for guests when asked.
- Trained new bartenders on drink preparations.
Theatre Usher
Cinemark Theaters
El Paso, TX
08.2023 - 09.2024
- Always greeted guests with a positive attitude when working podium.
- Guided guests to their theater when assistance was needed.
- Cleaned the hallways, lobby, and regularly changed the trash bags in every bin.
- Made regular theater checks to make sure guests were having a satisfying experience without any disruptions.
- Cleaned theaters to make sure no trash was left behind for the next showing.
- Detailed, cleaned restrooms regularly, making sure spills were cleaned, mirrors were wiped, and supplies like hand soap and paper towels were fully stocked.
- Handled disruptive guest with proper procedures and contacted the proper authorities when necessary.
- Organized the janitor and mop closet, making sure the work environment was clean.
- Assisted with ticket scanning and ushering guests to their seats.
- Cleaned big spills like vomit or feces, if it was necessary.
Maintenance
Cinemark Theaters
El Paso, TX
08.2023 - 09.2024
- Fixed ceiling lights when loose or broken.
- Repaired interior parts for theaters.
- Tighten loose signs for auditoriums.
- Cleaned and fixed white strips for theater stairs.
- Fixed and cleaned ceiling tiles when necessary.
Concessions Worker
Cinemark Theaters
El Paso, TX
08.2023 - 09.2024
- Assisted customers in selecting items, taking orders, and providing recommendations.
- Cleaned concession area including counters, floors, equipment, and utensils.
- Operated cash registers to process payments from customers.
- Restocked merchandise when needed throughout the day.
- Followed company procedures for opening and closing concession stands.
- Followed health department regulations regarding food handling practices.
- Performed minor maintenance tasks such as changing light bulbs or cleaning equipment when needed.
- Assisted in training new employees on proper concession stand operations.
- Quickly and efficiently processed payments and made accurate change.
- Maintained a neat, well-groomed appearance and good personal hygiene.
- Promptly reported complaints to supervisor for quick, efficient resolution.
- Received orders and fulfilled orders quickly and efficiently for mobile ordering.
- Carefully maintained proper sanitation, health, and safety standards in all areas of the concession stand.
- Answered guests' questions about the menu items and pricing on certain products.
- Maintained high standards of customer service during big events.
- Prepped hot food items ahead of rush periods.
- Always made sure enough food product is available during all hours of the day.
Pizza Hut
Cinemark Theaters
Elba, TX
08.2023 - 09.2024
- Tampered and stretched fresh doe.
- Used fresh ingredients when preparing a pizza.
- Made sure the work station was clean and sanitary when working with food.
- Regularly rotated and threw out expired ingredients.
- Used an oven to properly cook and pre-topped pizza.
- Always change gloves when working in different areas of Pizza Hut.
- Cleaned used dishes and utensils after all food has been made.
- Disinfect certain areas carefully and properly.
- Worked and fast yet proper pace during big rush hours in order to meet customer satisfaction
Stock
Cinemark Theaters
El Paso, TX
08.2023 - 09.2024
- Often, assisted in stocking products such as soda bibs, candies, merchandise, and certain utensils.
- Lift numerous heavy objects.
- Helped organize stock closet to maintain a smooth process when restocking product, including drinks and food.
- Labeling and rotating products to ensure expired products are disposed of properly.
Education
Theater Arts
UTEP
El Paso, TX05-2028
High School Diploma -
Franklin High School
Franklin, TX08-2021
Skills
- Food service and preparation
- Detailed cleaning skills
- Basic maintenance skills
- Menu memorization
- Marketing and sales experience
- Organizational ability and stocking
- Anticipating guest needs and always willing to help
- Extensive beer knowledge
- Customer service with a positive attitude
- New hire training
- Handling difficult customers with proper procedures
- Bar service preparation
- Engaging personality and easy to work with
- Performance Improvement and always willing to learn
- Able to stand [85] hours
- Security awareness and enforcing policy if needed
- Stock rotation and labeling
- Energetic and outgoing
Languages
English
Professional
Accomplishments
- Completed an eight week course at Flatbacks Professional Wrestling School run by current WWE superstars Shawn Spears and Tyler Breeze.
- Trained with IFBB Pro body builder Ferlan Bailey
Timeline
Bartender
Cinemark Theaters
08.2023 - 09.2024
Theatre Usher
Cinemark Theaters
08.2023 - 09.2024
Maintenance
Cinemark Theaters
08.2023 - 09.2024
Concessions Worker
Cinemark Theaters
08.2023 - 09.2024
Pizza Hut
Cinemark Theaters
08.2023 - 09.2024
Stock
Cinemark Theaters
08.2023 - 09.2024
Theater Arts
UTEP
High School Diploma -
Franklin High School