Joshua Fennell
Denver,CO
Summary
Dynamic professional with expertise in guest relations and operational efficiency. Proven ability to manage entrance flow and server workloads to enhance service delivery. Strong collaborative skills and adept at multitasking to ensure exceptional dining experiences.
Overview
11
11
years of professional experience
Work History
Server
The Cheesecake Factory
Denver, Colorado
11.2023 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Processed guest payments accurately and efficiently at the end of meals.
- Handled customer complaints professionally to enhance guest satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained cleanliness and organization of dining area throughout shifts.
Host
The Cheesecake Factory
Denver, Colorado
11.2023 - Current
- Welcomed guests warmly and efficiently in a high-traffic dining environment.
- Answered phone calls and handled reservations professionally and accurately.
- Trained new hosts on customer service standards and operational procedures.
- Monitored dining area for cleanliness and ensured a welcoming atmosphere.
- Collaborated with management to enhance guest satisfaction initiatives.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Greeted guests and gathered information to seat groups or place on waitlist.
Sales Associate
Pet Supermarket
Ponte Vedra Beach, FL
12.2017 - Current
Share product knowledge with customers while making personal recommendations.
Receive and process cash and credit payments for in-store purchases.
Work as a team member to provide the highest level of service to customers.
Maintain friendly and professional customer interactions.
Verify that all merchandising standards were maintained on a daily basis.
Describe use and operation of merchandise to customers.
Receive and process cash and credit payments for in-store purchases.
Work as a team member to provide the highest level of service to customers.
Maintain friendly and professional customer interactions.
Verify that all merchandising standards were maintained on a daily basis.
Describe use and operation of merchandise to customers.
Retail Associate
Peterbrooke Chocolatier
Ponte Vedra Beach, FL
04.2017 - 01.2018
Received and processed cash and credit payments for in-store purchases.
Described use and operation of merchandise to customers.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Placed special merchandise orders for customers.
Shared product knowledge with customers while making personal recommendations.
Demonstrated that customers come first by serving them with a sense of urgency.
Worked as a team member to provide the highest level of service to customers.
Maintained friendly and professional customer interactions.
Verified that all merchandising standards were maintained on a daily basis.
Described use and operation of merchandise to customers.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Placed special merchandise orders for customers.
Shared product knowledge with customers while making personal recommendations.
Demonstrated that customers come first by serving them with a sense of urgency.
Worked as a team member to provide the highest level of service to customers.
Maintained friendly and professional customer interactions.
Verified that all merchandising standards were maintained on a daily basis.
Manager on Duty/Wine Sales Associate
ABC Fine Wine and Spirits
Ponte Vedra, FL
01.2015 - 01.2017
Placed special merchandise orders for customers.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Received and processed cash and credit payments for in-store purchases.
Shared product knowledge with customers while making personal recommendations.
Demonstrated that customers come first by serving them with a sense of urgency.
Maintained friendly and professional customer interactions.
Verified that all merchandising standards were maintained on a daily basis.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Received and processed cash and credit payments for in-store purchases.
Shared product knowledge with customers while making personal recommendations.
Demonstrated that customers come first by serving them with a sense of urgency.
Maintained friendly and professional customer interactions.
Verified that all merchandising standards were maintained on a daily basis.
Education
High School Diploma - undefined
Nease High School
2009
Skills
- Resolution focus
- Team management
- Consistency
- Consultative selling
- Effective time coordination
- Collaborative team member
- Adaptability
- Interpersonal skills
- Client support
Languages
English
Professional
References
References available upon request.
Timeline
Server
The Cheesecake Factory
11.2023 - Current
Host
The Cheesecake Factory
11.2023 - Current
Sales Associate
Pet Supermarket
12.2017 - Current
Retail Associate
Peterbrooke Chocolatier
04.2017 - 01.2018
Manager on Duty/Wine Sales Associate
ABC Fine Wine and Spirits
01.2015 - 01.2017
High School Diploma - undefined
Nease High School
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