Summary
Overview
Work History
Education
Skills
Timeline
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Kye Rutledge

Albuquerque,NM

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

5
5
years of professional experience

Work History

Server

Buffalo Wild Wings
Albuquerque, NM
03.2024 - Current
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Checked food before serving it to customers.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Provided excellent customer service to ensure satisfaction.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.

Shift Lead

Papa Murphy's
Albuquerque, NM
03.2019 - 03.2024
  • Conducted regular inventory checks to maintain accurate stock levels.
  • Performed administrative tasks including filing documents, data entry.
  • Implemented company policies consistently across all shifts.
  • Utilized problem solving skills to resolve conflicts between customers and employees.
  • Resolved conflicts between customers, employees, and vendors in a timely manner.
  • Responded to customer inquiries and complaints in a professional manner.
  • Assisted in the training of new employees.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Reviewed daily sales reports and monitored financial performance metrics.
  • Provided guidance and support to other team members as needed.
  • Enforced store policies regarding returns, exchanges, refunds, discounts.

Education

High School Diploma -

Manzano High School
Albuquerque, NM
06-2019

Skills

  • Memory retention
  • Sales expertise
  • Customer service focus
  • Scheduling expertise
  • Conflict Resolution
  • Complaint resolution
  • Data Entry
  • Professional phone voice
  • Customer Support
  • Communicating with clients
  • Data Gathering
  • Fluent in English

Timeline

Server

Buffalo Wild Wings
03.2024 - Current

Shift Lead

Papa Murphy's
03.2019 - 03.2024

High School Diploma -

Manzano High School

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Kye Rutledge