Joshua Flocchini
1422 Lynn Ave Apt #1 Billings,MT
Summary
Five years in the airline industry with expertise in communication and problem-solving. Recognized for strong leadership, adaptability, and interpersonal skills. Committed to maintaining high standards of integrity and team collaboration.
Overview
10
10
years of professional experience
Work History
CSR + Temp Supervisor AO
United Airlines
Billings, MT
06.2022 - Current
- Manage and supervise 45 employees' performance, providing feedback and guidance to improve productivity.
- Ensure the operational efficiency of 7 flights daily.
- Coordinate with all departments to resolve operational issues in a timely manner.
- Conduct regular inspections of equipment to maintain operational standards.
- Manage staffing levels according to flight schedules and passenger numbers.
Grassroots Associate
Americans for Prosperity
Billings, MT
06.2024 - 02.2025
- Train new hires on strategy and effective canvassing.
- Develop strategic campaign tactics to drive impact.
- Attend legislative hearings to lead change on behalf of the organization's goals.
- Analyze data from surveys or polls to inform strategic decisions.
Customer Service Lead Trainer
Delta Global Services, DGS
Jackson Hole, WY
12.2020 - 05.2022
- Addressing training needs in RNO through TDY, and lead the ATW training program with A-14, D-0, & compliance timebound goals.
- Mentor new hires on best practices for providing excellent customer service.
- De-escalate difficult situations involving customers on a daily basis to maintain loyalty while prioritizing operational needs.
Home Sales Manager
Shaw Homes
Broken Arrow, OK
06.2020 - 11.2020
- Network with brokers, realtors, and clients to ensure loyalty.
- Collaborate in weekly team strategy meetings.
- Monitor levels of inventory for $30,000,000 in order to ensure availability for potential buyers.
- Create and maintain strong relationships with potential buyers, real estate agents, and other stakeholders.
- Coordinate with contractors, architects, engineers, and other professionals throughout the construction phase of each project to ensure on time
Sales and Marketing Lead
Costco Wholesale Corp
Tulsa, OK
05.2017 - 08.2020
- Conduct training sessions for sales staff on effective communication techniques.
- Coordinate promotional events to boost product awareness and customer interaction.
- Exceed sales quota by 20%.
Founder & Director
Friday Night Lights - Non profit
Tulsa, OK
08.2015 - 05.2018
- Plan, coordinate, and lead weekly community outreach in inner-city Tulsa.
- Collect donations, and maintain records of spending and data for accountability.
Education
Graduate - Theology & Biblical History
RBTC College
Broken Arrow, OK05-2017
Skills
- Accountability
- Staff management
- Community engagement
- Conflict resolution
- Team leadership
- Strategic planning
- Multitasking and organization
Accomplishments
- Toastmasters Club 7874 VP of Public Relations
- Leadership Institute 1 2025
- Discovering Together Grad 2025
- GSC qualified 2025
- Safety team lead in BIL 2025
Languages
Spanish
Limited
References
References available upon request.
Timeline
Grassroots Associate
Americans for Prosperity
06.2024 - 02.2025
CSR + Temp Supervisor AO
United Airlines
06.2022 - Current
Customer Service Lead Trainer
Delta Global Services, DGS
12.2020 - 05.2022
Home Sales Manager
Shaw Homes
06.2020 - 11.2020
Sales and Marketing Lead
Costco Wholesale Corp
05.2017 - 08.2020
Founder & Director
Friday Night Lights - Non profit
08.2015 - 05.2018
Graduate - Theology & Biblical History
RBTC College