Jamie Vaughn
Jacksonville,FL
Summary
Detail-oriented Administrative Professional with experience providing high-level office and program support, including data collection and analysis, report preparation, scheduling, and constituent assistance. Proficient in Microsoft Word and Excel with a strong understanding of procurement, accounting support, and compliance with policies and procedures. Recognized for building effective working relationships, improving administrative processes, and supporting team efficiency through organization and problem-solving.
Overview
9
9
years of professional experience
Work History
CSR - Customer Service Representative
VyStar Credit Union
Jacksonville, FL
02.2025 - 11.2025
- Demonstrated excellent verbal, written communication and telephone skills, also accurate data entry skills and be proficiency in PC skills including Microsoft Word, Outlook, Internet access, etc.
- Managed account maintenance tasks, providing accurate updates and information to members.
- Attained knowledge of Regulation CC, Regulation D, Regulation B and Regulation Z, Bank Secrecy Act/Anti-Money Laundering (BSA/AML), Currency Transaction Report (CTR), etc.
- Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers.
- Exhibited courteous and professional telephone etiquette in all member contacts while conducting effective fact finding to understand the member’s needs and issues and making independent and appropriate decisions in resolving members’ problems as well as in offering appropriate products.
- Focus full attention by carefully listening to and observing clients or members, listening with empathy and asking questions (70%/30% rule).
Office Manager
With Love Cleaning & More
Jacksonville, FL
03.2022 - 02.2024
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Created and maintained filing systems to ensure accurate record keeping.
- Supervised administrative staff, driving front office operations and continuous workflow.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Coordinated staff training programs to enhance team performance and service delivery.
- Streamlined office operations by implementing efficient scheduling and resource allocation processes.
- Completed bi-weekly payroll for 10 employees.
Customer Service/ Fraud Specialist
JPMorgan Chase & Co
Houston, TX
08.2016 - 09.2021
- Analyzed customer data and identified suspicious transactions with 98% compliance accuracy.
- Used multiple operating systems and verification tools to optimize detection and prevention of fraud on 100% of all cases handles.
- Responded quickly to customer inquiries concerning suspected fraudulent account activities in under 4 minutes.
- Utilized strong analytical skills to review multiple banking products and systems simultaneously, documenting finding with special attention to details.
- Collaborated with cross-functional teams to enhance fraud detection strategies and reduce risk exposure.
- Analyzed transaction patterns to identify and mitigate fraudulent activities.
Education
LINKS (GED) -
Florida State College At Jacksonville
Jacksonville, FLAssociate's degree - Business Management
Florida State College At Jacksonville
Jacksonville, FLSkills
- Administrative Support
- Data Analysis
- Microsoft Word & Excel
- Report Writing
- Calendar Management
- Accounting Support
- Process Improvement
- Accountability
- Continual Improvement Process
- Customer Interactions
- Customer Service
- Decision Making
- Relationship Building
- Results-Oriented
- Technical Support
Timeline
CSR - Customer Service Representative
VyStar Credit Union
02.2025 - 11.2025
Office Manager
With Love Cleaning & More
03.2022 - 02.2024
Customer Service/ Fraud Specialist
JPMorgan Chase & Co
08.2016 - 09.2021
LINKS (GED) -
Florida State College At Jacksonville
Associate's degree - Business Management
Florida State College At Jacksonville