Joshua Fontenot
Arlington,TX
Summary
Operations Assistant at Locke Supply specializing in inventory management and customer service. Enhanced product availability and streamlined processes through effective data analysis and troubleshooting. Improved operational efficiency using Java and Python, delivering exceptional support to customers.
Overview
6
6
years of professional experience
Work History
Operations Assistant
Locke Supply
Arlington, TX
07.2023 - Current
- Utilized inventory management software to track and update stock levels accurately.
- Assisted customers in navigating digital product catalog, addressing inquiries, and troubleshooting issues.
- Organized incoming shipments, verifying received items against system records for accuracy.
Retail Associate
Guess
Arlington, TX
08.2019 - 08.2022
- Delivered personalized customer support by assisting shoppers with product selection and resolving inquiries.
- Operated point-of-sale (POS) systems, processing cash and card transactions efficiently.
Assistant Instructor
Shotokan Karate Academy
Arlington, TX
08.2019 - 08.2022
- Taught children and adult classes, enhancing technique, discipline, and physical fitness.
- Led warm-ups, stretching routines, and sparring exercises under head instructor supervision.
- Provided guidance to students for improved understanding of course materials.
Education
Bachelor of Science - Information Systems
The University of Texas at Arlington
Arlington, TX12.2024
Completed coursework - Information Systems
Tarrant County College
Arlington, TX07.2022
Skills
- Java and Python
- HTML and SQL
- Kali Linux expertise
- Data analysis and Excel
- Problem solving and troubleshooting
- Customer service excellence
- Bilingual
Applicable Experience
SOC Home Lab Project, Gained practical experience in log correlation, network traffic analysis, and vulnerability scanning with tools such as Wireshark. Documented incident response procedures and produced detailed reports on findings and remediation. SIEM Home Lab Project, Set up and configured elastic SIEM in a home lab environment to identify and investigate security events and simulate threats., Developed a custom dashboard in Elastic SIEM to visualize security events while successfully creating and testing alert rules for detecting specific security events, showcasing competency in proactive incident response and alert management.
Timeline
Operations Assistant
Locke Supply
07.2023 - Current
Retail Associate
Guess
08.2019 - 08.2022
Assistant Instructor
Shotokan Karate Academy
08.2019 - 08.2022
Bachelor of Science - Information Systems
The University of Texas at Arlington
Completed coursework - Information Systems
Tarrant County College