Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joshua Garcia

Forney,Texas

Summary

Highly proactive manager with four years of experience in team leadership in the restaurant industry. Background includes sales, management and customer service in fast-paced settings. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for the team.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Asisitant General Manger

Original Chopshop
12.2023 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.

Assistant Restaurant General Manager

Raising Cane's
03.2022 - 09.2023


  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Completed inventory purchases and ordering.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Managed team of up to 58 restaurant staff, maintaining exceptional customer service and quality standards.
  • Analyzed daily sales figures and developed strategies to increase sales.
  • Managed and created staff schedules and maintained adequate coverage for all shifts.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Conducted hiring and terminating all hourly crew members in the workplace.
  • Managed on-boarding platforms and applicant flow.

Shift Manager

Raising Cane's
10.2020 - 03.2022
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience.

Crew Member

Raising Cane's
03.2019 - 10.2020
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.

Education

Eastfield College

High School Diploma -

Forney High School
05.2019

Skills

  • Customer Assistance
  • Interpersonal and Written Communication
  • Brand Loyalty
  • Purchasing Strategies
  • Leadership and team building
  • Team player
  • Effective leader
  • Employee Performance Evaluations

Certification

  • ServSafe Certificate

Timeline

Asisitant General Manger

Original Chopshop
12.2023 - Current

Assistant Restaurant General Manager

Raising Cane's
03.2022 - 09.2023

Shift Manager

Raising Cane's
10.2020 - 03.2022

Crew Member

Raising Cane's
03.2019 - 10.2020

High School Diploma -

Forney High School

Eastfield College

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