Joshua Garcia
Murrieta,USA
Summary
Dynamic and customer-focused professional with extensive experience in hospitality and retail management. Skilled in delivering exceptional guest service as a bartender and server, while effectively leading teams and overseeing daily operations in a retail setting. Proven ability to build strong customer relationships, manage staff performance, and drive sales through hands-on leadership and attention to detail. Adept at multitasking in fast-paced environments, maintaining composure under pressure, and ensuring a positive and efficient workplace. Committed to creating exceptional customer experiences and supporting business growth through professionalism, teamwork, and strong communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender/Server
California Pizza Kitchen
05.2022 - Current
- Prepare and serve alcoholic and non-alcoholic beverages according to recipes and customer preferences.
- Greet guests at the bar and provide attentive, friendly, and knowledgeable service.
- Maintain a clean and organized bar area, including glassware, tools, and work surfaces.
- Check identification to verify legal drinking age and comply with all alcohol service laws.
- Manage cash, credit, and tab transactions accurately.
- Restock bar inventory and supplies, including liquor, garnishes, and glassware.
- Maintain knowledge of drink menus, seasonal cocktails, and promotions.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender/Server
California Pizza Kitchen
05.2022 - Current
- Prepare and serve alcoholic and non-alcoholic beverages according to recipes and customer preferences.
- Greet guests at the bar and provide attentive, friendly, and knowledgeable service.
- Maintain a clean and organized bar area, including glassware, tools, and work surfaces.
- Check identification to verify legal drinking age and comply with all alcohol service laws.
- Manage cash, credit, and tab transactions accurately.
- Restock bar inventory and supplies, including liquor, garnishes, and glassware.
- Maintain knowledge of drink menus, seasonal cocktails, and promotions.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Server
Oscars Brewing Company Inc
03.2021 - 05.2023
- Successfully take guest orders
- Run Food and Beverages to guest tables
- Bar-back : clean and stock glassware and prep fruit for cocktails. Change Kegs and stock appropriate well alcohol.
- Bus and clean tables preparing for next guest experience
- Checked on guests frequently
- Handled money
- Swept, mopped, and prepared for guests
- Prepared orders
- To-Go experience
Assistant Store Manager
Pottery Barn
02.2022 - 01.2023
- Manage day to day operations of systems and employee management.
- Customer relations
- Handled schedules, shipment and receiving operations.
- Opened and closed building
- Reporting
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted performance evaluations and provided constructive feedback to employees.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Assistant Store Manager
PacSun
09.2020 - 02.2021
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed routine store inventories.
- Managed scheduling for store shifts to accomplish proper staffing.
- Optimized store displays and appearance via strategic merchandising.
- Trained and managed associates in customer service and sales techniques.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Assisted store manager in meeting standards for customer service and quality.
- Answered questions about store policies and addressed customer concerns.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Trained and developed new employees for ease of transition into team.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Managed expenses and developed strategies that positioned store to perform in accordance with budget.
Education
High school diploma -
Jacksonville High School
Jacksonville, NCCertification
Food Handler Certification 06/2025 -06/2026
RSB Cert 2025
Cicerone Cert Life time
Timeline
Bartender/Server
California Pizza Kitchen
05.2022 - Current
Bartender/Server
California Pizza Kitchen
05.2022 - Current
Assistant Store Manager
Pottery Barn
02.2022 - 01.2023
Server
Oscars Brewing Company Inc
03.2021 - 05.2023
Assistant Store Manager
PacSun
09.2020 - 02.2021
High school diploma -
Jacksonville High School