Joshua Gardner
Ankeny,IA
Summary
Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
Overview
21
21
years of professional experience
Work History
Service Manager
Thyberg Holdings LLC
Des Moines, IA
05.2025 - Current
- Assisted in managing daily service operations to enhance customer satisfaction.
- Supported team members in addressing customer inquiries and resolving issues promptly.
- Learned and utilized company software for tracking service requests and performance metrics.
- Coordinated scheduling of service appointments to optimize technician availability.
Machine Operator
Joel Huggins
Pleasant Hill, IA
03.2020 - 03.2025
- Operated machinery to ensure efficient production processes and adherence to safety protocols.
- Monitored equipment performance, identifying issues for timely resolution and minimal downtime.
- Assisted in training new operators on machinery operation and safety standards.
- Conducted routine maintenance on machines to maintain optimal performance levels.
Laborer
John Gardner
Ankeny, IA
01.2005 - 01.2015
- Operated heavy machinery to complete tasks efficiently and safely.
- Maintained clean and organized work areas to ensure compliance with safety standards.
- Collaborated with team members to streamline workflows and improve productivity.
Education
Associate of Applied Science - Business Administration And Management
DMACC
Ankeny, IA05-2027
High School Diploma -
DMACC
Des Moines, IA10-2023
High School Diploma -
East High School
Des Moines, IA01-2007
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Goal oriented
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
Timeline
Service Manager
Thyberg Holdings LLC
05.2025 - Current
Machine Operator
Joel Huggins
03.2020 - 03.2025
Laborer
John Gardner
01.2005 - 01.2015
Associate of Applied Science - Business Administration And Management
DMACC
High School Diploma -
DMACC
High School Diploma -
East High School