Joshua Garza
Phoenix,AZ
Summary
Versatile, hardworking, with high-quality customer service and strong history in leadership and management. Offering reliability, initiative and creativity. Highly organized, proactive, punctual and seeking new skills, team-oriented mentality, and strong company culture.
Overview
7
7
years of professional experience
Work History
Server/Bartender
LoveCraft
Phoenix, AZ
10.2022 - 04.2024
- Provide exceptional food and drink service to a high volume of customers.
- Display enthusiasm and knowledge about restaurant's menu and products.
- Develop rapport with guests and assist in generating an incredible customer experience.
Manager
Elevate Coffee
Pheonix, AZ
05.2022 - 10.2022
- Lead staff to company standards in regards to time management, quality of work, customer service, cleaning and safety.
- Manage online Shopify account by packaging and fulfilling orders to the customer.
- Train new staff in the ordering, drink writing, drink making, and cooking positions. Assist with baking.
- Work with other manager to improve work efficiency, organization, communication, quality of work, cost of goods, leadership teams, and company culture.
Verifications Advocate
Carvana LLC
Tempe, AZ
01.2021 - 07.2021
- Received inbound calls coming from the customer, and also made outbound calls to the customer that guided them through the purchase process.
- Reviewed and approved their documents, and answered all questions they had about the car buying process.
Barista Shift Supervisor
Dutch Bros. Coffee
Peoria, AZ
06.2017 - 06.2020
- Trained new employees in operational procedures and modeled duties for all positions.
- Reconciled daily sales each shift, counting tills to analyze discrepancies.
- Developed and implemented strategies to enhance team performance, improve processes, increase efficiency, increase sales while maintaining high energy and quality company culture.
Education
Bachelor of Science - Architectural Studies And Sustainability
Arizona State University
Tempe, AZ05-2026
Skills
- Staff scheduling
- Recording Inventory
- Ordering stock
- Craft drink making
- Servant leadership
- Customer service
- Problem solving
- Critical thinking
- Time management
- Organization
- High level of integrity
- Focus
Timeline
Server/Bartender
LoveCraft
10.2022 - 04.2024
Manager
Elevate Coffee
05.2022 - 10.2022
Verifications Advocate
Carvana LLC
01.2021 - 07.2021
Barista Shift Supervisor
Dutch Bros. Coffee
06.2017 - 06.2020
Bachelor of Science - Architectural Studies And Sustainability
Arizona State University