Joshua George
Walnut Creek,CA
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
7
7
years of professional experience
Work History
Airport Customer Service Representative Agent
Pacific Aviation
07.2023 - Current
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Used airline computer system to create airline tickets and boarding passes.
Equipment Operator
Canadian National Railways
04.2022 - 11.2022
- Operated machining equipment safely with team of operators.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Drove vehicles to and from work sites and maintained clean driving record.
- Maintained strict adherence to safety and quality standards while operating equipment in dynamic environmental conditions.
- Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
Store Manager
Domino's Pizza
03.2020 - 03.2022
- Supervised guests at front counter, answering questions regarding products.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Domino's Pizza
06.2018 - 09.2020
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Site Supervisor
Synergy Protection
02.2017 - 06.2018
- Responded to any emergencies as instructed and with utmost efficiency.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Recognized, documented, and advised on removal of hazards.
Education
Hospitality Administration And Management
Centennial College School of Hospitality
Scarborough, Ontario04-2017
Skills
- Customer Service and Assistance
- Baggage Handling
- Production Quotas
- Field Auditing
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Airport Customer Service Representative Agent
Pacific Aviation
07.2023 - Current
Equipment Operator
Canadian National Railways
04.2022 - 11.2022
Store Manager
Domino's Pizza
03.2020 - 03.2022
Assistant Store Manager
Domino's Pizza
06.2018 - 09.2020
Site Supervisor
Synergy Protection
02.2017 - 06.2018
Hospitality Administration And Management
Centennial College School of Hospitality
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