Joshua George
Plano,Texas
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
5
5
years of professional experience
Work History
Sales Associate
Vans Off The Wall
04.2023 - Current
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Cashier
Michaels Craft Store
11.2020 - 08.2023
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
- Worked closely with shift manager to solve problems and handle customer concerns.
Busser and Food Runner
The Keg Steakhouse + Bar
10.2021 - 05.2022
- Answered inquiries skillfully and provided menu recommendations to suit customer preferences.
- Developed excellent relationships with managers and fellow team members to support team success and a positive work environment.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Monitored dining room and bar areas for signs of overcrowding.
- Established rapport with customers by providing friendly and attentive service.
- Reset and cleaned tables quickly to prepare for new customers.
Customer Service Representative
CUTCO
06.2021 - 09.2021
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed timely and effective replacement of damaged or missing products.
- Met customer call guidelines for service levels, and handled time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed and received dozens of calls in a day with all customers leaving satisfied
Front of House Team Member
Freddy's Frozen Custard & Steakburgers
10.2019 - 11.2020
- Registered guest information on database to maintain accuracy and tracking information.
- Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
- Utilized POS system to receive and process food and beverage orders.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Education
-
Collin County Community College District
Plano, TX06.2025
High School Diploma -
Liberty High School
05.2021
Skills
- Complex Problem-Solving
- Responsible and good at managing time
- Can handle stressful situations
- Great Multi-tasker
- Quick to learn
- Critical and independent thinking
- Outgoing personality
- Listening skills
- Exceptional customer service
Languages
Spanish
Limited Working
Timeline
Sales Associate
Vans Off The Wall
04.2023 - Current
Busser and Food Runner
The Keg Steakhouse + Bar
10.2021 - 05.2022
Customer Service Representative
CUTCO
06.2021 - 09.2021
Cashier
Michaels Craft Store
11.2020 - 08.2023
Front of House Team Member
Freddy's Frozen Custard & Steakburgers
10.2019 - 11.2020
High School Diploma -
Liberty High School
-
Collin County Community College District
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