Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Joshua Gonzalez

Bronx,NY

Summary

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

Overview

9
9
years of professional experience

Work History

Sleep Expert

Mattress Firm
Mamaroneck, NY
12.2024 - Current
  • Assisted customers in selecting furniture based on their preferences and needs.
  • Provided advice to customers on mattress types best suited for their individual needs.
  • Recommended, selected and located merchandise based on customer desires.
  • Developed relationships with customers by providing personalized solutions for their needs.
  • Boosted sales by going beyond basics with every customer to offer product, style and purchasing advice.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Developed strong relationships with customers to encourage repeat business and referrals.

Home Theater Agent / Pc Double Agent

Best Buy
Mount Vernon, NY
04.2021 - 04.2024
  • Coordinated installation of PC systems at customer locations, including cabling, equipment and devices.
  • Performed regular maintenance on computer systems, including software updates, security patches, and virus scans.
  • Installed and configured hardware and software components to ensure optimal performance.
  • Adhered to all safety guidelines during installation processes to minimize accidents and injuries.
  • Adapted quickly to unexpected changes in project timelines or requirements due to unforeseen circumstances.

SALES ASSOCIATE

Metro By T-mobile
Philadelphia, PA
09.2017 - 10.2019
  • Educated customers on promotions to enhance sales.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 100% or more.

SALES ASSOCIATE

Jomar Textiles Inc
Philadelphia, PA
08.2016 - 09.2017
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Recommended merchandise to customers based on needs and preferences.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Education

High School Diploma -

Kensington High School
Philadelphia, PA
04-2010

Skills

  • Excellent people skills
  • Multi-tasking strength
  • Exceptional customer service
  • Adapt to diverse groups
  • Interpersonal skills
  • Problem-solving skills
  • Communication skills
  • Time management
  • Teamwork and Collaboration

Languages

  • Spanish, Native
  • English, Fluent

Languages

Spanish
Professional

Timeline

Sleep Expert

Mattress Firm
12.2024 - Current

Home Theater Agent / Pc Double Agent

Best Buy
04.2021 - 04.2024

SALES ASSOCIATE

Metro By T-mobile
09.2017 - 10.2019

SALES ASSOCIATE

Jomar Textiles Inc
08.2016 - 09.2017

High School Diploma -

Kensington High School

Similar Profiles

CREATE PROFILE