Joshua Graham
Fleming Island,FL
Summary
Accomplished Shift Supervisor at Luv Car Wash, adept in staff management and customer satisfaction enhancement. Spearheaded training programs, boosting team efficiency and conflict resolution. Excelled in maintaining operational excellence, leading to significant improvements in service quality and customer retention. Skilled in POS system operation and fostering a positive work environment.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Luv Car Wash
09.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Conducted routine inspections to check quality and compliance with established specifications.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
Sales Advisor
Luv Car Wash
05.2023 - 08.2023
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
Lot Attendant
Luv Car Wash
03.2022 - 02.2023
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
- Contributed to a professional atmosphere through courteous communication with customers, staff, and vendors.
- Followed safety protocols for personal, guest and automobile safety.
- Supported overall cleanliness of facility through light custodial duties including trash removal, sweeping walkways, or cleaning windows when necessary.
- Maintained open communication with management regarding potential improvements to lot organization or processes, contributing to continuous improvement efforts.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
Commissary Bagger
Commissary
01.2022 - 03.2022
- Ensured proper handling of fragile items, leading to fewer damages and returns.
- Established trust among clientele as a reliable resource for information on store promotions, sales events, and product offerings.
- Contributed to team success by collaborating with cashiers and other staff members.
- Adhered to store policies and procedures, ensuring compliance with safety regulations.
- Enhanced store reputation through exceptional customer service and friendly interactions.
- Streamlined bagging process through effective organization of grocery items within bags.
- Increased customer satisfaction by efficiently bagging groceries and assisting with carry-out services.
Education
Associates - Creative Media
Mount San Jacinto Community College
Menifee, CA10.2022
GED -
Rancho Cucamonga High School
Rancho Cucamonga, CA05.2019
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Training and mentoring
- Staff Motivation
- Conflict resolution techniques
- Continuous Improvement
- Problem-Solving
- Positive Attitude
- Team Supervision
- Strong verbal and written communication
- Team motivation
- Creative Problem-Solving
- Conflict Resolution
- Complaint resolution
- Issue Resolution
- Flexible Schedule
- Staff education and training
- POS System Operation
- Training Assistance
Timeline
Shift Supervisor
Luv Car Wash
09.2023 - Current
Sales Advisor
Luv Car Wash
05.2023 - 08.2023
Lot Attendant
Luv Car Wash
03.2022 - 02.2023
Commissary Bagger
Commissary
01.2022 - 03.2022
Associates - Creative Media
Mount San Jacinto Community College
GED -
Rancho Cucamonga High School
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