Summary
Overview
Work History
Education
Skills
Hobbies
Additional Information
Timeline
Generic

Joshua Grantham

Fallon,Nevada

Summary

Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.

Overview

3
3
years of professional experience

Work History

IT Technician

Systems Consultants Inc.
03.2022 - Current
  • Maintained office PCs, networks and mobile devices.
  • Monitored systems in operation and quickly troubleshot errors.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Performed troubleshooting to correct computer hardware and software malfunctions.

Incoming Phone Operator

Systems Consultants Inc.
03.2021 - 02.2022
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Supported customers by managing 25-50 calls per day efficiently while maintaining professionalism and upbeat tone.
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.

Outgoing Phone Operator

Systems Consultants Inc.
12.2020 - 02.2021
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Took hunter reports
  • Light Data Entry
  • Processed customer service orders promptly to increase customer satisfaction.

Education

GED -

Agape Church School
903 Taylor Pl. Fallon, NV 89406
06.2022

Skills

  • Mainframe Systems
  • Component Replacements
  • Connected Installations
  • Hardware and Software Configuration
  • Operation System Software
  • Issue and Resolution Tracking
  • Software Evaluation
  • Fixing Malfunctions
  • Computer System Maintenance
  • Resolve Technical Problems
  • Computer Configurations
  • Technical Support

Hobbies

Outdoors, Time with friends and family, ATV/Side-By-Side, Exploring outdoors, Shooting, Hunting, Movies, Music, Guitar, Church

Additional Information

I am available Monday-Friday after 1:30. Saturdays are free.

Timeline

IT Technician

Systems Consultants Inc.
03.2022 - Current

Incoming Phone Operator

Systems Consultants Inc.
03.2021 - 02.2022

Outgoing Phone Operator

Systems Consultants Inc.
12.2020 - 02.2021

GED -

Agape Church School

Similar Profiles

CREATE PROFILE
Joshua Grantham