Joshua Grayson
Norman,OK
Summary
Dynamic and results-driven Supervisor in high-volume university dining operations, dedicated to optimizing service efficiency through strategic staff coordination and streamlined workflow management. Proven expertise in logistical planning and event setup, consistently ensuring compliance with health and safety standards. Committed to fostering a collaborative team environment while delivering exceptional customer service that enhances overall dining experiences. Passionate about driving continuous improvement and operational excellence in fast-paced settings.
Overview
12
12
years of professional experience
Work History
Supervisor
University of Oklahoma
Norman, OK
09.2016 - Current
- Serve as a supervisor within a high-volume university dining operation, providing administrative and operational support to ensure efficient daily service. Coordinate staff assignments, monitor workflow, and assist in maintaining organized operations during peak service periods.
- Processed internal requests and orders through institutional systems, maintained inventory records, and ensured availability of materials for daily operations and events. Assisted in tracking supply needs and facilitating ordering to support continuous service.
- Work collaboratively with management and team members to maintain operational efficiency, support administrative processes, and ensure that services are delivered effectively to the campus community.
- Support logistical planning and operational setup for dining services and catered events, including coordinating equipment, food service stations, and event preparation. Ensure that service areas are properly prepared, organized, and compliant with established health, sanitation, and safety procedures.
- Trained and guided staff on operational procedures and customer service expectations, monitored performance during shifts, and provided support to uphold productivity and quality standards in a fast-paced environment.
- Collaborated with management and team members to enhance operational efficiency, support administrative processes, and ensure effective service delivery to the campus community.
- Hours per week: 40
Crew Member
Zaxby's
Moore, OK
07.2015 - 09.2016
- Operated cash register for cash, check, and credit card transactions with high accuracy, ensuring efficient customer service.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Assisted customers in completing purchases, locating items, and enrolling in reward programs to enhance shopping experience.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices to support continuous workflow and service efficiency.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked 40 hours weekly in retail environment
Server
Cracker Barrel
Norman, OK
02.2015 - 07.2015
- Collected and returned dirty dishes to kitchen, ensuring timely service and cleanliness.
- Cultivated warm relationships with regular customers.
- Engaged with public in various settings to provide assistance.
- Provided support and care for individuals in need.
- Assisting and Caring for Others.
- Collect and return dirty dishes to kitchen for washing.
- Explained menu items and recommended options for food allergy concerns, promoting safe dining experiences.
- Resolved guest and employee complaints, enhancing customer satisfaction and team morale.
- Hours per week: 15
Food service worker
Mcdonalds
Norman, OK
05.2014 - 07.2015
- Ensured compliance with sanitation, health, and safety standards in work areas.
- Maintained cleanliness of food preparation areas, cooking surfaces, and utensils to uphold food safety.
- Processed food and drink orders while efficiently handling customer payments.
- Performed sanitation, health, and safety standards in work areas.
- Trained new employees on company procedures and best practices.
- Training and teaching others.
- Worked flexible schedule and extra shifts to meet business needs.
- Hours per week: 15
Education
High school diploma - equivalent
Homeschooled
Norman, OKSkills
- Staff management
- Staff training
- Operational efficiency
- Customer service
- Goal oriented
Timeline
Supervisor
University of Oklahoma
09.2016 - Current
Crew Member
Zaxby's
07.2015 - 09.2016
Server
Cracker Barrel
02.2015 - 07.2015
Food service worker
Mcdonalds
05.2014 - 07.2015
High school diploma - equivalent
Homeschooled