Joshua Green
Birmingham,AL
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining operations at Lab Logistics. Skilled in package handling and problem-solving, consistently exceeded performance targets. Mentored junior staff, fostering a culture of attention to detail and efficiency. Demonstrated exceptional time management and customer service, securing repeat business and positive referrals.
Overview
9
9
years of professional experience
Work History
Courier
Lab Logistics
09.2019 - 01.2023
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
Head Mover
All My Sons Moving
05.2018 - 01.2019
- Exceeded performance targets consistently by implementing process improvements in packing and unpacking techniques.
- Mentored junior movers, providing guidance on best practices and industry standards.
- Oversaw as many as 2 teams at a time, with more 7 total personnel.
- Built strong relationships with clients to ensure repeat business and positive referrals.
Ambassador
UAB Hospital
01.2014 - 04.2015
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
Education
Architectural And Building Sciences
Tuskegee University
Tuskegee, ALSkills
- Working Independently
- Attention to Detail
- Problem-Solving
- Customer Service
- Time Management
- Package handling
Timeline
Courier
Lab Logistics
09.2019 - 01.2023
Head Mover
All My Sons Moving
05.2018 - 01.2019
Ambassador
UAB Hospital
01.2014 - 04.2015
Architectural And Building Sciences
Tuskegee University
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