Joshua Hall
Richmond,IN
Summary
Dedicated Supervisor possessing skilled in addressing and resolving conflicts to maintain team harmony and performance. Offers many years of experience leading talented teams and exceeding objectives. Background includes strong history in related work.
Overview
1
1
year of professional experience
Work History
Manager on Duty
Dominos Pizza Inc.
Richmond, IN
01.2021 - 03.2022
- Assigned tasks to employees and monitored progress of projects.
- Delegated tasks among team members according to their strengths and abilities.
- Trained new employees on job duties and company policies.
- Interacted with customers regularly to ensure their needs were met.
- Handled employee relations issues such as disciplinary action or terminations.
- Resolved customer complaints in a professional manner.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Audited cash registers at the end of each shift for accuracy.
- Developed strategies to increase customer satisfaction ratings.
- Implemented cost-saving initiatives that improved efficiency without compromising quality.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Promoted products and services offered by the company through various media channels.
- Inspected facilities regularly to ensure compliance with health codes and regulations.
- Ensured compliance with safety regulations, company policies, and procedures.
- Reviewed daily sales reports to identify areas of improvement.
- Provided guidance and support to team members when needed.
- Investigated incidents reported by customers or staff members.
- Monitored employee productivity to provide constructive feedback and coaching.
Skills
- Employee engagement
- Industry awareness
- Policy enforcement
- Customer service focus
- Staff training and development
- Relationship building
- Staff management
- Waste reduction
- Negotiation
- Goal oriented
- Inventory control
- Coaching and mentoring
- Conflict resolution
- Department organization
- Verbal and written communication
- Change management
- Quality control
- Team building
- Attention to detail
- Public speaking
- Risk management
- Task delegation
- Strategic planning
- Customer service
- Expectation setting
- Decision-making
- Process improvement
Timeline
Manager on Duty
Dominos Pizza Inc.
01.2021 - 03.2022