Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Hallquist

Big Lake,MN

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development.

Overview

18
18
years of professional experience

Work History

General Manager

Gerber Collision
Becker, MN
07.2023 - 09.2025
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, Production control, customer service and sales.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Trained employees on duties, policies and procedures.

Senior Service Advisor

Caliber Collision
Maple Grove, MN
03.2020 - 07.2023
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Immediately escalated incidents to remain compliant with company's standard procedures and processes.
  • Contributed to business growth by confirming customer satisfaction with service and quality.

General Manager

Caliber Collision
Minneapolis, MN
07.2019 - 03.2020
  • Managed and improved requirements, training and development when converting from ABRA to Caliber.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.

Customer Service Manager

ABRA Auto Body & Glass
Minneapolis, MN
05.2007 - 07.2019
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.

Education

Associate of Applied Science - Autobody Repair

Hennepin Technical College
Minneapolis, MN

Skills

  • Customer service
  • Relationship building
  • Team building
  • Organization
  • Leadership Roles
  • Problem resolution
  • Ability to see people skills and coach them to their next level
  • Computer diagnostics
  • Metal finishing
  • Paint Finishing
  • Mechanical background
  • Welding Certified

Timeline

General Manager

Gerber Collision
07.2023 - 09.2025

Senior Service Advisor

Caliber Collision
03.2020 - 07.2023

General Manager

Caliber Collision
07.2019 - 03.2020

Customer Service Manager

ABRA Auto Body & Glass
05.2007 - 07.2019

Associate of Applied Science - Autobody Repair

Hennepin Technical College

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