Joshua Hamilton
Palm Coast,FL
Summary
Motivated Valet Supervisor always ready to take on any guest need and support team members. Keeps staff focused, efficient and performing well with hands-on leadership style and effective training skills. Effective at keeping records updated and consistently enforcing policies. Seasoned Valet Parking Supervisor with demonstrated knowledge in managing efficient parking operations. Strengths include effective communication, team management, and customer service, ensuring smooth workflows and high client satisfaction. Consistently made significant contributions to previous workplaces by implementing innovative strategies for improved operational efficiency.
Overview
1
1
year of professional experience
Work History
Valet Parking Supervisor
Hammock Beach Golf Resort & Spa
Palm Coast, FL
05.2024 - Current
- Maintained records of all vehicles parked by the valet staff and tracked their locations at all times.
- Provided support and guidance to new hires during the onboarding process.
- Resolved customer complaints in a timely manner while ensuring high-quality service standards were maintained.
- Created weekly reports detailing revenue generated from the valet parking service.
- Analyzed data related to parking trends in order to make informed decisions about staffing levels and operational processes.
- Coordinated with vendors providing additional services such as shuttle buses or car washes.
- Served as an ambassador for the organization, representing it in a positive light at all times.
- Performed regular inspections of vehicle fleet to ensure compliance with safety regulations.
- Investigated any incidents involving damage or theft of vehicles parked by the valets.
- Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions.
- Coordinated valet service for large groups, special events and daily guest loads.
Golf Professional
Dick's Sporting Goods, Inc
Daytona Beach, FL
09.2023 - Current
- Developed new programs to increase golf participation such as lessons for beginners and clinics on the fundamentals of golf.
- Provided scalability solutions to ensure system performance, reliability and stability.
- Developed automation scripts for scaling up and down of resources based on load metrics.
- Tuned database queries for better performance and optimized query plans in production environment.
- Educated golfers on proper swing mechanics and etiquette.
- Provided individual and group instruction to all levels of players.
- Analyzed player performance data and recommended improvements.
- Demonstrated advanced skills in short game, putting, driving, sand play, and course management.
- Assisted with club fitting services including driver and iron selection.
Education
High School Diploma -
Flagler Palm Coast High School
Palm Coast, FL06-2021
Skills
- Staff Training and Development
- Incident Reporting
- Employee Scheduling
- Task Delegation
- Policy Enforcement
- Clean Driving Record
- Customer Service
- Guest Assistance
Timeline
Valet Parking Supervisor
Hammock Beach Golf Resort & Spa
05.2024 - Current
Golf Professional
Dick's Sporting Goods, Inc
09.2023 - Current
High School Diploma -
Flagler Palm Coast High School
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