Joshua Hamilton
Deerfield,IL
Summary
Dynamic Assistant Manager at Jersey Mike's Subs, skilled in customer service. Successfully resolved customer complaints and enhanced team performance through effective task assignment and employee training. Committed to maintaining safety standards while fostering a positive work environment, ensuring operational excellence and high customer satisfaction.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Jersey Mike's Subs
Deerfield, IL
10.2020 - 03.2025
- Ensured compliance with safety regulations and company policies.
- Communicated regularly with customers to gain insights into their needs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed customer service inquiries and complaints in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Education -
College of Lake County
Grayslake, ILHigh School Diploma -
Deerfield High School
Deerfield, ILSkills
- Customer service
- Team performance
- Safety procedures
- Employee training
- Coaching and mentoring
Affiliations
- Mentoring Through Magic club member
Working with people on the spectrum, or that have motor disabilities, and learning magic tricks together
- First Class Boy Scout
Languages
Spanish
Professional
Timeline
Assistant Manager
Jersey Mike's Subs
10.2020 - 03.2025
Education -
College of Lake County
High School Diploma -
Deerfield High School
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