Joshua Henderson
Summary
I am a driven marketing student who creates impactful business articles, innovative ideas, and effective strategies that captivate and inspire. My mastery of the English language and my deep understanding of customer-focused and service-based practices enable me to bring my marketing vision to life. Through my relentless pursuit of excellence and unwavering dedication to my craft, I aim to motivate others to pursue their passions with the same level of determination and drive.
Overview
7
7
years of professional experience
Work History
Leasing Specialist
WRH Realty
09.2023 - Current
- Follow-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Communicated effectively with owners, residents, and on-site associates.
- Answer phone calls and emails and respond to questions from prospects quickly and effectively.
- Set appointment times for individuals to tour facilities and see available units.
- Collected, completed, and processed lease applications.
Marketing Manager/Partnership Manager
Lettas & Notes LLC
04.2021 - Current
- Created and managed social media campaigns to increase brand engagement.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Tracked and reported on marketing campaign responses.
- Promoted Family-Owned Business on social media, spearheaded design and logo for company,
Barista Shift Supervisor
Bold Bean Coffee Roasters
03.2023 - 09.2023
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain clean and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Barista Trainer
Inversion Coffee
02.2020 - 02.2021
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Promoted additional items with beverages, increasing store sales.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Barista
Boomtown Coffee
02.2019 - 02.2020
- Made and served brand-specific café beverages with a focus on speed, quality, and consistency.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Completed successful daily cash audits to correctly balance drawers at the end of shifts.
- Promoted additional items with beverages, increasing store sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment
Social Media Specialist
Web.com
01.2018 - 01.2019
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Created customized marketing materials to increase product awareness.
- Created Facebook advertisements for over 100+ small businesses
- Maintained the company's social media presence by posting messages, answering posts, and monitoring responses.
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Increased customer engagement through social media.
Barista
Vagabond Coffee Company
01.2017 - 11.2018
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Customer Service Advocate
United Healthcare
04.2017 - 11.2017
- Answer inbound calls to assist patients with Prescriptions Medication inquiries and refills and Educated customers on healthcare benefits, costs, and deductibles
- Operated on multiple Software between three different screens
- Work closely with Pharmacists and senior management to troubleshoot patient problems
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
Collections Agent
Citibank
11.2016 - 03.2017
- Received and handled both Inbound and Outbound calls, to collect payments on past-due card member accounts
- Multitask between several web-based applications
- Executed and maintained remarkable customer service.
- Processed payments and applied them to customer balances.
- Achieved performance goals consistently.
- Negotiated to collect the balance in full.
Education
Associate of Arts - Digital Arts
Florida State College
Jacksonville, FLSkills
- Exceptional Customer Service
- Publishing as Intern
- Teamwork and Collaboration
- Marketing Campaigns/Branding
- Problem-Solving Skills
- Relationship Building and Rapport
- POS Systems
- Active Listener
- Content Writing/Internet Marketing
- Microsoft Office
- Problem Resolution
- Guest Relations Management
Quote
“Don’t tell people your dreams. Show them.”
— Unknown
Work Preference
Work Location
RemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsWork from home optionPaid time offPersonal development programsTimeline
Leasing Specialist
WRH Realty
09.2023 - Current
Barista Shift Supervisor
Bold Bean Coffee Roasters
03.2023 - 09.2023
Marketing Manager/Partnership Manager
Lettas & Notes LLC
04.2021 - Current
Barista Trainer
Inversion Coffee
02.2020 - 02.2021
Barista
Boomtown Coffee
02.2019 - 02.2020
Social Media Specialist
Web.com
01.2018 - 01.2019
Customer Service Advocate
United Healthcare
04.2017 - 11.2017
Barista
Vagabond Coffee Company
01.2017 - 11.2018
Collections Agent
Citibank
11.2016 - 03.2017
Associate of Arts - Digital Arts
Florida State College
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