Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Herring

Saint Pauls,NC

Summary

Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

18
18
years of professional experience

Work History

Front-end Team Lead

Walmart
Saint Pauls , N.C
10.2022 - Current
  • Managed all operations of front-end cashiers and customer service managers, ensuring efficient workflow and excellent customer service.
  • Led front-end cashier and customer service manager teams, optimizing processes for improved service delivery.
  • Directed front-end cashier and customer service manager activities, enhancing operational efficiency and customer satisfaction.
  • Monitored and reconciled cash flow discrepancies and shortages at the front end.
  • Ensured accurate tracking and resolution of all cash discrepancies and shortages at the front end.
  • Oversaw and addressed all monetary discrepancies and shortages at the front end.
  • Created and maintained front-end schedules, ensuring efficient workflow and timely completion of tasks.
  • Developed and optimized front-end schedules to enhance team productivity and project delivery timelines.
  • Instructed and mentored front-end managers to enhance their technical and leadership skills.
  • Guided front-end managers through training sessions to improve team performance and efficiency.
  • Led training initiatives for front-end managers, fostering skill development and team cohesion.

Customer Service Manager

Walmart
Saint Pauls, N.C
11.2014 - 10.2022
  • Managed front-end operations, ensuring seamless customer service and efficient cashier break schedules.
  • Oversaw front-end activities, coordinating cashier breaks to maintain optimal service levels.
  • Directed front-end operations, facilitating cashier breaks to ensure consistent customer service.
  • Directed a large team of associates, fostering a collaborative environment to enhance customer service outcomes.
  • Managed a sizable group of associates, driving team performance to achieve customer satisfaction goals.
  • Led a large team of associates, optimizing service delivery through effective leadership and support.

Cashier

Wal-Mart Supercenter
Lumberton, NC
07.2007 - 11.2014
  • Operated the cash register efficiently to ensure accurate transactions and customer satisfaction.
  • Managed cash register operations, maintaining accuracy and efficiency in all transactions.
  • Handled cash register duties, ensuring precise transaction processing and excellent customer service.

Education

Associate of Arts - Associate of Arts

Robeson Community College
Lumberton, NC
04-2014

Skills

  • Team leadership
  • Customer service
  • Cash management
  • Process optimization
  • Employee training
  • Schedule management
  • Performance evaluation
  • Conflict resolution
  • Operational efficiency
  • Time management
  • Communication skills
  • Problem solving
  • Team building
  • Cash counting
  • Complaint resolution
  • Refunds processing
  • Staff management
  • Listening skills
  • Relationship building and management
  • Cash handling accuracy
  • Fraud prevention
  • Effective planning
  • Employee motivation
  • Delegation techniques

Timeline

Front-end Team Lead

Walmart
10.2022 - Current

Customer Service Manager

Walmart
11.2014 - 10.2022

Cashier

Wal-Mart Supercenter
07.2007 - 11.2014

Associate of Arts - Associate of Arts

Robeson Community College