Joshua Herron
Quebeck,United States
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Representative
Ben Lomand Connect
04.2022 - Current
- Met existing customers to review current services and expand sales opportunities.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained new employees on customer service, money handling and organizing strategies.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Negotiated prices, terms of sales and service agreements.
- Presented professional image consistent with company's brand values.
- Kept detailed records of daily activities through online customer database.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Set and achieved company defined sales goals.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
SHS/On-Tech Technician DT4
Dish Network
12.2017 - 06.2022
- Install, repair and maintain TV or Internet service, fulfill work orders, manage inventory, help market and offer solutions in Smart Home tasks, customer education, train new employees
Radio Operator
United States Army
04.2010 - 04.2018
- Operated sound recording equipment to capture and document broadcasts for analysis.
- Monitored emergency frequencies to detect distress calls and dispatch emergency response personnel or equipment.
- Identified and obtained bearings of signal sources through use of direction-finding procedures.
- Installed, tested and operated radio equipment, adjusting settings to achieve clearest transmission.
Education
Advanced Management Training in Leadership -
Regimentally Training School
Eastover, SC05.2016
TTU Marketing and Management Program - undefined
Tennessee Technological University
Cookeville, TN08.2012
Diploma - undefined
Cookeville High School
Cookeville, TN05.2009
Skills
- Customer Needs Assessment
- Business Development
- Records Management
- Customer Service
- Process Improvement
- Sales closing
- Network development
- Lead Generation
- Territory sales
- Lead prospecting
- Account Servicing
- Sales Forecasting
- Client Account Management
- Pipeline building
- Customer Retention
- Competitor research
- Revenue Generation
- Sales Development
- Account Management
- Client Service
- Sales consultation
Certification
- Secret Clearance
- Top Secret Clearance
- TS/SCI
Military Service
Army National Guard, United States, E-5, 05/01/10, 05/01/18, Helped install and maintenance radios, computers, and various other electronic items for the TOC (Tactical Operations Center).
Personal Information
Willing To Relocate: Anywhere
Timeline
Sales Representative
Ben Lomand Connect
04.2022 - Current
SHS/On-Tech Technician DT4
Dish Network
12.2017 - 06.2022
Radio Operator
United States Army
04.2010 - 04.2018
TTU Marketing and Management Program - undefined
Tennessee Technological University
Diploma - undefined
Cookeville High School
Advanced Management Training in Leadership -
Regimentally Training School
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