Joshua Herschman
Albuquerque
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
17
17
years of professional experience
4
4
Certifications
Work History
Care Coordinator
UNM Hospital
Albuquerque
06.2020 - Current
- Coordinated patient appointments and managed scheduling for healthcare providers.
- Assisted patients with insurance inquiries and verified coverage details.
- Communicated effectively with medical staff to ensure seamless patient care coordination.
- Maintained accurate patient records using electronic health record systems.
- Educated patients on treatment plans and follow-up procedures during visits.
- Managed referrals to specialists and coordinated necessary tests for patients.
- Collaborated with multidisciplinary teams to improve care delivery processes.
- Addressed patient concerns and resolved issues to enhance overall satisfaction.
Mental Health Technician
UNM Hospital
Albuquerque
04.2018 - Current
- Provided compassionate support to individuals facing mental health challenges.
- Assisted clients in developing coping strategies and life skills.
- Facilitated group therapy sessions to promote peer interaction and support.
- Maintained accurate documentation of client progress and treatment plans.
- Educated clients about mental health resources and available services.
- Engaged in crisis intervention techniques to de-escalate challenging situations.
- Collaborated with other professionals to coordinate services for clients.
Mental Health Technician
Desert Hills
Albuquerque
08.2016 - 09.2019
- Monitored patient behavior and emotional well-being in diverse settings.
- Assisted mental health professionals with treatment plans and patient assessments.
- Facilitated group therapy sessions to promote communication and coping skills.
- Documented patient progress and reported any changes to the care team.
- Implemented safety protocols to ensure a secure environment for patients.
- Collaborated with multidisciplinary teams to enhance patient care strategies.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
Tenpins & More (bowling Alley)
Steve Mackie
Rio Rancho
08.2009 - 08.2016
- Managed daily front desk operations and ensured smooth guest check-in processes.
- Supervised front desk staff, providing training and support for team members.
- Coordinated reservations and maintained accurate records in property management system.
- Handled guest inquiries and resolved issues to ensure exceptional customer service.
- Monitored inventory of office supplies and ordered materials as needed.
- Managed guest check-in and check-out procedures, reservations, and payments.
Education
High School Diploma -
Rio Rancho High School
Albuquerque, NM05-2013
Some College (No Degree) - X- Ray Tech
Central New Mexico Community College
Albuquerque, NMSkills
- Patient scheduling
- Electronic health records
- Insurance verification
- Care coordination
- Referrals management
- Mental health support
- Time management
- Problem solving
- Effective communication
- Documentation proficiency
- Ethical judgment
- Clear communication
Certification
BLS
Timeline
Care Coordinator
UNM Hospital
06.2020 - Current
Mental Health Technician
UNM Hospital
04.2018 - Current
Mental Health Technician
Desert Hills
08.2016 - 09.2019
Tenpins & More (bowling Alley)
Steve Mackie
08.2009 - 08.2016
High School Diploma -
Rio Rancho High School
Some College (No Degree) - X- Ray Tech
Central New Mexico Community College