Joshua Hess
Thibodaux,LA
Summary
Recruitment professional with proven ability to identify, evaluate, and attract top talent. Strong focus on team collaboration and adaptability in dynamic environments. Skilled in data analysis, candidate sourcing, and relationship building. Known for driving successful hiring outcomes and aligning recruitment strategies with organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Recruiter
Skyrise Management
Kenner, LA, USA
10.2024 - Current
- Full-Cycle Talent Acquisition: Execute comprehensive recruitment strategies for multi-site personal injury clinics, managing the end-to-end process for diverse clinical and administrative roles including Nurse Practitioners, Clinic Managers, and Medical Assistants.
- Strategic Sourcing: Build and maintain robust talent pipelines by leveraging job boards, professional referrals, and aggressive direct outreach to secure high-quality candidates in a competitive healthcare market.
- Candidate Assessment: Screen resumes and conduct in-depth phone and video interviews to evaluate clinical competencies, regulatory knowledge, and alignment with the organization’s patient-centered culture.
- Stakeholder Collaboration: Partner closely with clinic leadership to define staffing priorities and role requirements, ensuring recruitment efforts align with operational growth and patient volume.
- Compliance & Credentialing: Mitigate organizational risk by rigorously verifying professional licenses, medical credentials, and employment eligibility in strict accordance with healthcare regulations and internal standards.
- Process Management: Streamline the hiring journey by managing Applicant Tracking Systems (ATS) to ensure data integrity and facilitating seamless communication between hiring managers and prospective employees.
- Candidate Experience & Onboarding: Enhance the employer brand by providing a high-touch candidate experience and supporting the transition from initial offer through successful onboarding and integration.
Store Manager
Verizon
Luling, LA, USA
07.2023 - 10.2024
- Operational Excellence: Oversaw all aspects of store operations, including P&L management, inventory control, and loss prevention, consistently maintaining high audit scores and operational compliance.
- Talent Leadership: Directed a diverse team of retail professionals, spearheading recruitment, onboarding, and continuous professional development through targeted coaching and performance management.
- Sales Strategy & Growth: Developed and implemented localized sales strategies to drive traffic and increase conversion rates, focusing on high-margin products and integrated service bundles (5G, Home Internet, and Small Business solutions).
- Customer Experience Management: Served as the final point of escalation for complex service issues, ensuring a "customer-first" culture that prioritized high Net Promoter Scores (NPS) and long-term brand loyalty.
- Visual & Brand Standards: Ensured the retail environment met premium brand standards through meticulous merchandising, planogram execution, and the maintenance of interactive demo displays.
- Performance Analytics: Analyzed daily and monthly performance metrics to identify trends, forecast staffing needs, and execute corrective action plans to exceed district-level revenue and growth targets.
Field Sales Manager
AT&T
Sacramento, CA, USA
10.2022 - 06.2023
- Market Strategy & Execution: Spearheaded sales initiatives across a designated territory, analyzing market trends and competitor activity to capture market share and expand the local customer base.
- Team Leadership & Development: Recruited, trained, and mentored a high-performing field sales team, conducting regular performance reviews and field coaching sessions to sharpen closing techniques and product knowledge.
- B2B & Relationship Management: Cultivated strategic partnerships with local businesses and community stakeholders, managing a complex sales cycle from initial prospecting to contract execution.
- Operational Oversight: Managed territory budgets, sales forecasting, and resource allocation to ensure all field operations remained cost-effective while hitting aggressive revenue milestones.
- Cross-Functional Collaboration: Partnered with engineering and installation teams to ensure seamless service delivery and high levels of customer satisfaction throughout the implementation process.
- Data-Driven Performance: Utilized CRM tools to track lead conversion rates and sales velocity, implementing corrective action plans when necessary to maintain consistent growth across the territory.
Retail Sales Consultant
AT&T
Thibodaux, LA, USA
03.2022 - 10.2022
- Integrated Solutions Selling: Expertly positioned AT&T’s ecosystem of products, including wireless services, fiber internet, and entertainment packages, to provide comprehensive connectivity solutions for residential and small business clients.
- Customer Retention & Loyalty: Addressed complex billing inquiries and technical concerns with a solution-oriented approach, transforming service challenges into opportunities for account upgrades and long-term retention.
- Technical Proficiency: Demonstrated advanced knowledge of the latest mobile operating systems (iOS and Android) and hardware specifications to assist customers with data migration and device customization.
- Compliance & Data Security: Executed high-volume transactions with strict adherence to telecommunications regulations and internal security protocols, ensuring the protection of sensitive customer information.
- Operational Agility: Collaborated with team members to achieve store-wide performance targets while managing inventory audits and maintaining a premium brand environment through meticulous merchandising.
Home Furnishing Specialist
Ashley Furniture HomeStore
Houma, LA, USA
06.2021 - 08.2021
- Consultative Design & Sales: Guided clients through the furniture selection process by analyzing floor plans, style preferences, and budgetary requirements to create cohesive living spaces.
- Product Knowledge: Developed expertise in furniture construction, upholstery materials, and mattress technologies (including Tempur-Pedic and Stearns & Foster) to articulate value and durability to customers.
- Relationship Management: Built a robust pipeline of repeat business by maintaining a personal clientele book, following up on leads, and coordinating post-purchase satisfaction checks.
- Project Coordination: Managed the end-to-end customer journey, from initial design consultation to scheduling delivery and installation, ensuring clear communication regarding lead times and logistics.
- Performance Metrics: Consistently drove revenue growth by meeting high-volume sales goals and maintaining high attachment rates for protection plans and home accessories.
Sales Associate
Dillard's, Inc.
Houma, LA, USA
10.2020 - 12.2020
- Customer Experience & Styling: Provided personalized wardrobe consultations, assisting clients with garment selection, sizing, and styling to ensure a high-quality shopping experience.
- Product Expertise: Maintained deep knowledge of seasonal trends, fabric types, and brand fits to provide informed recommendations across formal, business-professional, and casual categories.
- Sales Performance: Consistently met or exceeded individual sales targets and key performance indicators (KPIs) through proactive engagement and effective upselling of accessories and complementary items.
- Visual Merchandising: Contributed to the department's visual appeal by executing floor sets, maintaining organized displays, and ensuring all merchandise was properly sized and ticketed.
- Operational Excellence: Processed complex transactions, including returns and exchanges, while managing fitting room flow and inventory replenishment in a high-volume retail environment.
Sales Representative
Boost Mobile
Raceland, LA, USA
06.2020 - 09.2020
- Consultative Sales: Engaged with a diverse customer base to identify mobile needs, recommending optimal prepaid plans, devices, and accessories while consistently meeting monthly sales quotas.
- Technical Support & Activation: Managed the end-to-end activation process, including porting numbers, setting up new devices, and troubleshooting software or connectivity issues for a seamless customer transition.
- Account Management: Handled sensitive customer account details, processed payments, and applied promotional discounts while ensuring compliance with telecommunications privacy standards.
- Promotional Marketing: Increased store traffic by executing local marketing initiatives and staying current on competitive carrier offers to effectively communicate the value of Boost Mobile services.
- Inventory Control: Monitored high-value stock levels, assisted in weekly audits, and maintained organized merchandising displays to ensure product availability and visual consistency.
Education
High School Diploma - General Studies
Central Lafourche High School
Raceland, LA05-2019
Skills
- Candidate screening
- Recruiting and sourcing
- Recruiter training and mentoring
- Team collaboration
- Recruitment process improvement
- Applicant tracking systems
- Salary and benefits negotiations
- Decision-making
- Verbal and written communication
- Strategic planning
- Relationship building
Certification
- Google IT Support, Present
- Technical Support Foundations
- The Bits and Bytes of computer Networking
- System administration and IT Infrastructure
- Operating Systems (windows-linux)
- IT Security
- Driver's License, 2019-01-01
- Customer Service, 2019-01-01
Languages
English
Additional Information - Authorized To Work
US for any employer
Timeline
Recruiter
Skyrise Management
10.2024 - Current
Store Manager
Verizon
07.2023 - 10.2024
Field Sales Manager
AT&T
10.2022 - 06.2023
Retail Sales Consultant
AT&T
03.2022 - 10.2022
Home Furnishing Specialist
Ashley Furniture HomeStore
06.2021 - 08.2021
Sales Associate
Dillard's, Inc.
10.2020 - 12.2020
Sales Representative
Boost Mobile
06.2020 - 09.2020
High School Diploma - General Studies
Central Lafourche High School