Joshua Hines

Oversee day-to-day operations for two company branches, ensuring consistent workflows and operational efficiency across locations.

• Collaborate directly with the COO, CFO, and CEO to streamline operations and support company growth through forecasting and profit projections.
• Serve as primary point of contact for company reporting, data analysis, and technician performance tracking.
• Coordinate daily operations with branch Technician Managers to ensure smooth workflow between office and field departments.
• Manage all office staffing functions, including hiring, termination, and disciplinary actions.Provide training and onboarding for all office positions, serving as the primary training resource.
• Act as lead administrator for all company software systems, working with software account managers to align tools with business needs.
• Led company-wide software transitions, including Housecall Pro, Podium & Avoca a.i.
• Conduct job reviews and quality control prior to accounting submission, ensuring accuracy, compliance, and customer satisfaction.
• Manage all office staffing functions, including hiring, termination, and disciplinary actions.
  Provide training and onboarding for all office positions, serving as the primary training resource.
  
  
• Develop, update, and implement company policies and procedures to support scaling operations.
• Resolve internal staff conflicts and customer concerns with a focus on retention and service excellence.
• Build and maintain strong relationships with distributor representatives and external partners.

• Created all polices and procedures for the shop.
• Created the training program for the shop.
• Introduced new strategies and insights that supported the company's profit growth.
• Contributed to the creation of a successful event program aimed at increasing revenue for the shop after hours.
• Helped facilitate recruitment by evaluating potential candidates during the interview process.
• Ensure compliance with applicable laws, regulations and industry standards pertaining to operations management.
• Train employees on duties, policies and procedures.
• Recruited, interviewed and hired qualified staff for open positions.
• Create schedules and monitor payroll to remain within budget.
• Supervise employees through planning, assignments and direction.
• Track monthly sales to generate reports for business development planning.
• Administer employee discipline through verbal and written warnings.

• Oversaw four locations at one time.
• Helped open two out of the four locations.
• Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
• Established and maintained effective communication with staff members to ensure efficient operations.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
• Coordinated training activities for employees to ensure compliance with company policies and procedures.
• Created a positive work environment by developing team building activities that encouraged collaboration among departments.
• Ensured compliance with local health department regulations regarding food safety standards.

• Shift Lead Barista
• Assisted in the training of new employees.
• Monitored employee performance and provided feedback on areas for improvement.
• Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
• Ensured that all safety protocols were followed at all times.
• Handled cash register transactions accurately while providing excellent customer service.